Tru Hilton,McKinney Front Desk Supervisor Job McKinney area,Texas USA,Hospitality / Hotel / Catering

Position: Tru by Hilton, McKinney Front Desk Supervisor
Qualifications

High School diploma or higher-level education
3 years of hotel front office experience with a minimum of 1 year at the supervisory level
Salaried Employees:
Must be willing to work 50+ hours per week; at a minimum of 5 days per week
Willing to work the evening shift
Process reservations received from sales office and other hotel departments
Have complete knowledge of room types and offered rate plans
Process cancellations and modifications to reservations
Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates
Effective communication skills
Open with praise, discrete with criticism
Self-motivated
Effective leadership skills
Pleasant personality
Well-groomed and professional appearance
Effective customer service skills
Performance shall be measured by budgeted REVPAR, MSI Index, Guest Service Index (GSI) and the Associate Standard Index (ASI)

Benefits

Open and close out discount rates on reservation systems when applicable
Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows

Responsibilities

Directly supervise all front office personnel and ensure proper completion of all front office duties
Direct and coordinate the activities of the front desk, reservations, and guest services
Ensure the proper appearance of the lobby and all public areas, including the breakfast area
Act as the Manager on Duty (MOD) when scheduled as such by the General Manager
Financial:
Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools
Constantly seek new ways to increase room revenue and occupancy
Rates:
Aggressively and effectively manage and continuously update rates on the web and all other distribution channels
Sales & Marketing:
Work closely with the sales team and capitalize on all revenue opportunities
Effectively control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and implement cost saving strategies
Guest Service:
Ensure that the hotel meets/exceeds Fine Hospitality and Brand standards for guest satisfaction
Leading:
Motivate, coach and train front office team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition
Work Ethic:
Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to FHG’s Standard Operating Procedures
Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the FHG Director of Operations
Responsible for the Night Audit
Be proficient on the use of the Property Management System, and train front desk personnel on the system
Have a good understanding of all of hotel operating procedures
Enforce all existing and new policies and procedures with the front office and breakfast area staff
Maintain proper staffing in all front office areas and the breakfast area
Prepare and post the front office and breakfast area staff work schedules in a timely fashion
Conduct regular performance reviews of front office and breakfast area staff
Constantly monitor front office communications logs
Monitor appearance of all front desk and breakfast area staff, to ensure they are following company uniform policy
Conduct weekly departmental meetings, and individual meetings as needed
Supervise delegated responsibilities and follows up
Maintain all equipment, conduct an inventory on the last day of each accounting period, and maintain office and breakfast area supplies at par
Inform the General Manager of any unique situations, or unusual developments in front office operations
Handle guest complaints effectively
Responsible for being the hub of communication for the hotel as well as being at the forefront of guest services
Be willing and able to work any shift, including night audit and fill in when other employees are not able to work their scheduled shift
Required to cover all 3 shifts when there is a consecutive call off
Complete weekly schedules for front office and breakfast area staff as per Standard…


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Tru Hilton, McKinney Front Desk Supervisor