Guest Services Manager

Front Office Manager

Join TPG Hotels and Resorts as a Front Office Manager.

TPG Hotels, Resorts & Marina is a national operator of hospitality assets, from focused‑service hotels and lifestyle/resort properties to upper upscale and luxury hotels. We operate on behalf of capital partners, delivering top performance for guests, investors and the brand promise. Joining the team offers a rewarding career with a nationally ranked company focused on customer satisfaction and personal growth.

The Hotel Front Office Manager is responsible for overseeing all aspects of the front desk and guest services operations to ensure exceptional guest experiences. They manage staff, handle guest inquiries, manage reservations, and collaborate with various departments to maintain efficient hotel operations.

• Supervision and Leadership
  :
  Lead, train, and manage the front desk team to provide excellent customer service, set performance goals, and conduct regular evaluations.
• Guest Relations
  :
  Greet guests, handle check‑in/check‑out procedures, assist with special requests, resolve issues promptly, and maintain a high level of satisfaction.
• Reservations and Room Allocation
  :
  Manage room reservations, coordinate with housekeeping, and oversee room allocation to maximize occupancy and revenue.
• Front Desk Operations
  :
  Ensure smooth check‑in/check‑out processes, handle payments, keep accurate guest information, and provide knowledge of hotel services, facilities, and local attractions.
• Financial Management
  :
  Assist with budgeting, control expenses, and contribute to revenue generation through upselling and promoting hotel amenities.
• Collaboration and Communication
  :
  Coordinate with housekeeping, engineering, and other departments, maintain open communication with management, and prepare regular reports on front desk activities.

• Bachelor's degree in hospitality management or related field (preferred).
• Proven experience in hotel front office operations or guest services.
• Strong leadership, interpersonal, communication, and problem‑solving skills.
• Proficiency in hotel management software and computer systems; experience with PMS highly preferred.
• Ability to remain composed in high‑pressure situations.
• Knowledge of local attractions and services to assist guests effectively.

Physical work includes extended standing, walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 lbs. Work is performed in an interior hotel environment with equipment and machines.

• Health, Dental, and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• Hotel Discounts at any TPG property

Benefits may vary by location.

We are an equal opportunity employer and encourage applications from all qualified individuals.