Front Desk Agent

About the Role:

Join our dynamic team at Laquinta Inn and Suites McKinney as a Front Desk Agent! In this role, you will be the first point of contact for our guests, providing exceptional service and creating memorable experiences in a welcoming environment.

• Greet guests with a warm and friendly demeanor upon arrival.
• Check-in and check-out guests efficiently while ensuring accuracy in billing.
• Handle guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of hotel amenities, local attractions, and services.
• Process reservations and manage room assignments using hotel software.
• Assist in maintaining the cleanliness and organization of the front desk area.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Promote hotel services and upsell rooms and packages to enhance guest experience.
• Records pertinent guest information and issues in log book for opening managers review.
• Keeps communal areas and lobby clean.
• Assists breakfast hosts in replenishing food or supplies and cleaning as directed.
• Follows company policies and procedures.
• Other duties as assigned by supervisor or management.
• May be required to work nights, weekends, and holidays.
• Will be required to work in a fast-paced environment.

• High school diploma or equivalent; additional hospitality training is a plus.
• Previous experience in a front desk or customer service role preferred.
• Strong communication skills and a friendly, approachable demeanor.
• Proficiency in hotel management software and basic computer skills.
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving skills and a customer-focused attitude.
• Flexibility to work various shifts, including weekends and holidays.
• Must be able to stand for extended periods and lift up to 25 lbs.

Laquinta Inn and Suites McKinney has been serving travelers with top-notch hospitality for over a decade. Our guests love us for our comfortable accommodations and outstanding service, while our employees appreciate the supportive work environment and opportunities for growth within the company.