IT Ops Specialist

Summary

the IT Operations Specialist I installs, configures and troubleshoots desktop PCs, laptops, thin clients, and related software and peripherals; possesses a basic working knowledge of computer networking and network troubleshooting; ensures all PC hardware, software and network connectivity/access problems are resolved in a timely manner by prioritizing support tickets; including in-person, remote or phone support. In event of absence, this position will be filled by the Service Desk Manager
.

1st Shift (10AM-7PM CST) - Onsite M-F

include the following. Other responsibilities w/ similar skill and work conditions as assigned.

• Participates in all assignments from the User Services Team
• Installs, configures, upgrades and maintains end user computer systems and user access rights per corporate standards.
• Performs network troubleshooting to isolate and diagnose common network problems
• Supports hardware and software components as required and has the ability to troubleshoot these, such as PCs, printers, copiers, switches and servers, and phones.
• Installs, configures, upgrades and maintains end user computer and phone systems.
• Provides support and training for standard company software
• Possesses technical knowledge and is capable of administering the standard network operating system environment
• Interfaces with IT management and other IT personnel for overall equipment standardization and hardware requirements
• Performs and insures backups of all network servers and critical user data
• Manage IT documentation for the site IT systems
• Work closely with the site to identify IT needs.
• Onsite 5 days per week and participates in on call rotation for all facilities
• Level 1-2 support management (Incident resolution and laptop setup, production support)
• Active directory/O365 administration
• Intune administration
• Asset management (hardware, software)
• Assist with managing local and group projects
• Assist with research and evaluate new technologies
• Facilitate and challenge local partners on delivery and quality.
• Provide support for new releases and deployments
• Perform incident analysis and take actions

Responsible for completing required paperwork accurately and honestly, where applicable.

• Responsible for completing required paperwork accurately and honestly as applicable.
• Must adhere to all corporate GMPs (Good Manufacturing Practices), established SOPs (Standard Operating Procedures) and all Food and Employee Safety policies.
• Must adhere to all Allergen control programs and procedures as applicable.
• Responsible for reporting suspicious packages, activities and individuals.
• If monitoring CCPs (Critical Control Points), must be trained in HACCP (Hazard Analysis Critical Control Point) and adhere to approved HACCP plan(s).

• Bachelor’s Degree in a technical discipline or equivalent education and experience.
• Three or more years’ experience functioning as a hands‑on technical resource in virtualized multi‑site MS Windows LAN/WAN.
• MCP/VCP certifications preferred.
• Prior experience in a manufacturing environment preferred.
• Prior experience working for a small/medium sized company, comfortable with wearing many technology hats and responding to shifting priorities.

• Business Knowledge
  • Effectively utilizes available tools to maximize contribution
  • Manages resources effectively
  • Manages Expenses
• Interpersonal Skills
  • Builds relationships at all levels
  • Manages conflict effectively
  • Practices early intervention; resolves issues early
  • Communicates effectively
  • Inspires trust and Teamwork
  • Is a Motivator
• Judgment
  • Analyzes problems effectively
  • Demonstrates sound and ethical decision-making, even under pressure
  • Patient; challenges appropriately
  • Open to ideas of others
  • Consistent
• Leadership
  • Persuasive in getting others to consider his/her or company's point of view
  • Communicates effectively; has a point of view
  • Inspires trust; viewpoint actively sought by others
  • Fosters collaboration
  • Overcomes objections with logic and effective communication skills
  • Able to deliver message of “Culture change”; in a positive, constructive and effective manner
  • Is a Leader, and is viewed as one