Solutions Engineer II, GRC; Archer); Hybrid

# Solutions Engineer II, GRC (Archer) (Hybrid)
McKinney, Texas Job number:

JR101519###

Job Description:

Solutions Engineer II, GRC (Archer) (Hybrid)
** Primary

Duties & Responsibilities
** At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
** Role Overview:
** Could you be our next
** Solutions Engineer II, GRC (Archer)
**** Solutions Engineer II, GRC (Archer)
** to join the team!

In this role, you will be responsible for owning the configuration, optimization, and day-to-day management of our GRC platform.
** This is a hybrid position located in McKinney, Texas (WFH Monday & Friday, In Office Tuesday-Thursday).
***
* What You Will Do:

**** Technical Implementation Support
*** Conduct requirements gathering sessions with business stakeholders.
* Translate requirements into user stories, create functional and technical documentation for implemented solutions.
* Perform platform configuration tasks under minimal supervision including forms, workflows, reports, etc.
* Identify opportunities to use and/or implement AI-powered features/tools to improve operational efficiencies.
* Develop and execute test plans for platform changes and enhancement/change requests.
* Review and analyze enhancement/change requests from business for potential enterprise-wide impact.
* Manage individual project tasks and small work streams with minimal oversight.
* Participate in sprint planning, backlog grooming, and backlog prioritization.
* Track milestones, risks, dependencies, and deliverables for platform initiatives.
* Communicate project status, risks, and blockers to team lead.
** Operational Support & Continuous Improvement
*** Provide operational support, routine data management, basic administration support, and report/dashboard support.
* Troubleshoot GRC solution and platform issues, perform root-cause analysis, and implement long-term fixes.
* Maintain and improve platform documentation and training materials.
* Coordinate with business to test and deploy changes to production following established change management and release processes.
* Provide training, documentation, and guidance to internal stakeholders to ensure consistent and effective platform use.
* Provide ongoing support and clarification for implemented GRC solutions, acting as subject matter expert.
* Conduct business process analysis to identify inefficiencies and make recommendations for improvement.
* Monitor platform performance, data quality, and user adoption.
** What You Can Bring:
*** Bachelor's degree in Information Technology, Information Systems, Information Assurance, Business or related field.
* 5+ years in Software Development, Information Security, Privacy and/or GRC related role.
* 2+ years of experience configuring at least one GRC platform (Archer, Resolver, Wolters Kluwer, or similar).
* Industry Certifications (e.g., GRCP, CRISC, etc.) (preferred).
* GRC Platform Specific Entry Level Certifications (e.g., Archer Certified Associate, etc.) (preferred).
* Working knowledge of GRC concepts (e.g., laws/regulations, controls, policies, etc.) and frameworks (e.g., NIST, ISO 27001, SOX).
* Experience working on one or more GRC programs (e.g., policy mgmt., compliance mgmt., vendor risk mgmt., etc.).
* Hands-on experience configuring at least one enterprise GRC platform (Archer preferred).
* High technical aptitude and ability to learn new systems quickly.
* Strong problem-solving skills with ability to use combination of analysis, experience and judgment to develop feasible solutions.
* Excellent time management, task planning, and prioritization skills.
* Excellent verbal, written and interpersonal communication skills with both technical and non-technical audiences.
* Business analysis and stakeholder management skills.
* Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
* Strong knowledge of SQL queries, scripting languages (e.g., Python, Power Shell, etc.), and reporting tools (e.g., Power BI, etc.).
** Applicable To All Employees of Globe Life Family of Companies:
*** Reliable and predictable attendance of your assigned shift.
* Ability to work full time and/or part time based on the position specifications.
** How Globe Life Will Support You:
***…