Systems Specialist - Parks & Recreation

$69,892.00 - $79,107.96/Annual

$33.60 - $38.03/Hourly

Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family.

That’s why we exist. Join us and start making a difference today.

City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization (HPO).

This position configures, maintains, and optimizes software applications to meet business and user needs. The candidate will set up and configure both on-premise and cloud-based applications to align with current business processes. They will provide technical support, troubleshoot issues, and train users to use applications effectively. This position is responsible for ensuring applications are updated and patched. Access to the application must be secure and compliant with regulations to ensure data integrity, managed access control, and security protocols.

In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees.

• Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
• Contribute to a positive work culture.
• Maintain regular and reliable attendance.
• Ability to assess his/her work performance or the work performance of the team.
• Contribute to the development of others and/or the working unit or overall organization.
• Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
• Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.

• Manages, maintains, and provides operational support for assigned interfaces, and applications, ensuring optimal functionality. Use incident management process to document and track customer interactions.
• Executes installation, upgrades, patches, automate manual tasks, and optimize workflows to improve efficiency.
• Customer & Stakeholder Communication:
  Responds promptly to customer and internal stakeholder needs while maintaining high service levels.
• Enhances technical processes, creates knowledge articles, and document troubleshooting steps.
• Collaborates with external vendors and technical teams to resolve issues and implement strategic enhancements.
• Follows departmental policies and procedures, maintain regulatory compliance, and adhere to the assigned work schedule per attendance guidelines.
• Plans application roadmaps, optimize workflows, and improve business services through data-driven solutions. This includes understanding stakeholder processes and how the system aligns with those processes.

• Provides day-to-day technical support and administration for the Department's business systems applications, including…