Vice President, Infrastructure & Operations

Position

Purpose:

The Vice President of Cloud Infrastructure & Operations (VP I&O) is responsible for steering the strategic direction and operational excellence of the organization's cloud infrastructure ecosystem providing seamless service to our business customers across all verticals and a world class end user experience to our associates. This role demands comprehensive expertise in managing cloud environments and infrastructure technologies, including Azure, M365, Cloud Networking, end user compute, and others while ensuring robust security, optimized performance, and regulatory compliance.

With a focus on fostering innovation, collaboration, resilience, and security, the leader will drive infrastructure automation, application migration, and cost management initiatives, while cultivating strategic vendor and stakeholder relationships to support the company's growth and operational objectives.

This leader should drive improvements in the end user experience through leveraging AI-enabled processes, tools, and capabilities. This is a strategic executive role responsible for delivering infrastructure platforms and operational capabilities that enable digital transformation, support AI adoption, and drive competitive advantage—while maintaining operational excellence and managing enterprise risk. The VP I&O bridges technical expertise with business acumen, positioning infrastructure as a strategic enabler of enterprise objectives.

This role demands equal fluency in technical architecture, platform engineering, financial stewardship, talent transformation, and stakeholder engagement at the C-suite level.

Key Responsibilities:

• Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity.
• Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and AI-enabled toolsets to improve user experience.
• Drives alignment of I&O strategies to the organization’s environmental, growth and governance goals.
• Develops and controls the annual I&O budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within plan. Creates a culture of continuous cost optimization.
• Collaborates with the Chief Information Security Officer (CISO) to ensure I&O contributes to, embraces, and applies security strategy.
• Directs the development of an I&O sourcing strategy and provides executive oversight for strategic vendor and partner relationship management.
• Develops the maturity of I&O to improve efficiency, deliver new innovations and increase collaboration with other IT and business areas (e.g., through Agile, Dev Ops, platform, and product approaches).
• Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results.
• Establish and uphold comprehensive cloud security frameworks, ensuring regulatory compliance and proactively addressing security threats to protect sensitive data and intellectual property.
• Forge and nurture strategic partnerships with vendors and stakeholders to enhance infrastructure capabilities and support innovation, while leading contract negotiations to drive operational excellence.
• Cultivate a high-performance culture within infrastructure & operations team, fostering collaboration and innovation to achieve organizational goals and drive continuous improvement in operational outcomes.
• Embraces and introduces AI capabilities throughout the I&O landscape including end user experience, IT Ops, ITSM, Service Desk, and all areas of the team.
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