Search Product Manager

Position

Purpose:

We are seeking a Onsite Search Product Manager who will be responsible for owning the onsite search experience across all SRS Distribution’s digital properties including 3 B2B e-commerce catalogs. The Product Manager will own optimization of onsite search experience for end users and identify opportunities for improved user experience leveraging search platform capabilities such as keyword ranking logic, relevancy strategies, personalization strategies, redirects, boost/bury results, synonym entries and assisting with UX adjustments.

This role will monitor search metrics and KPIs, communicate findings to internal teams, including field teams and collaborate with stakeholders to identify, diagnose, and improve overall search results. They will contribute to product data governance through a search lens and best practices to optimize the onsite search accuracy while keeping abreast of strategies used by best-in-class online retailers to understand emerging trends.

The successful candidate will have a thorough understanding of on-site search optimization best practices, a strong attention to detail, the ability to work well with multiple remote/onsite teams, clear communication skills, a demonstrated ability to understand and troubleshoot technical software and process issues, and a passion for delivering results.

Key Responsibilities:

Search Platform Implementation Partner with engineering to manage integration with ERP, pricing, inventory, and product data systems; defining how data should be used by search platform

Define functional requirements and a partner with engineering on technical requirements to ensure value is extracted from new search platform

Oversee migration from legacy search tools, including relevancy & ranking tuning, creating rules & redirects to minimize impact during transition

Establish governance, testing protocols, and rollout strategy for new search capabilities

Define measurement of success and quantify 30,60,90 days post implementation

Product Strategy & Roadmap Define and execute the roadmap for search, aligning with business goals

Partner with search platform vendor to share voice of customer and evangelize for specific search improvements needed to drive business; collaborate on improvements and participate in beta testing

Prioritize high-impact improvements using data and customer insights

Identify friction points in contractor buying workflows

Act as subject matter expert for on-site search, leading sessions with various teams on “how search works” to build awareness & set expectations with DSS and field teams

Performance & Optimization Own search performance KPIs and business outcomes

Analyze search behavior, conversion funnels, and revenue attribution to identify opportunities to optimize performance

Perform relevancy, ranking & personalization tuning

Leverage merchandising capabilities to improve search performance

Reduce zero-result and low-relevance queries

Lead A/B testing initiatives for ranking, UI, and filtering improvements

Develop intake process for feedback from DSS & field teams to improve search experiences

Relevance & Data Quality Develop and maintain synonym and partner with Product Data team on taxonomy strategy

Improve search handling for:

Exact and partial SKU searches

Brand and manufacturer queries

Spec-based searches (size, horsepower, voltage, etc.)Contractor shorthand and industry terms

Identify product data quality opportunities and partner with Product Data team to implement improvements

Direct Manager/Direct Reports:

Reports to:

Director of Product Direct Reports:
None Travel Requirements:
Occasional

Physical Requirements:

Consistent with standard office environment. Requires long periods of sitting at a desk and may occasionally lift up…