Powersports Technician

Segway Powersports is an innovative company in the field of Powersports design and manufacturing, including but not limited to:
All-terrain vehicles, Utility Side by Sides, Sport Side by Sides and On-road vehicles. Approaching the international market from a long-term perspective, Segway Powersports has numerous self-developed patented designs including a hybrid powertrain, internal combustion engines, a smart IOV system and advanced vehicle designs. Segway Powersports is a high-tech enterprise integrating a superior supply chain and its own factories. The company specializes in the R&D, production, sales and after-sales service of Powersports products.

Segway Powersports adheres to the motto of “FEAR NO PLACE” and aims to be the leading All-Terrain mobility solution provider.

The Technical Support Specialist will be responsible for providing expert technical assistance to dealers, customers, and internal teams regarding our range of powersports products. This position will be based out of our McKinney, TX. This role requires strong problem-solving skills, in-depth knowledge of mechanical and electrical systems, ability to perform service on powersports vehicles, and the ability to communicate complex technical information clearly and effectively.

The ideal candidate will have a passion for powersports and a commitment to delivering exceptional customer service.

• Provide prompt and accurate technical support to dealers, customers, and internal teams via phone, email, chat, and in-person interactions.
• Diagnose and troubleshoot mechanical and electrical issues with powersports vehicles, guiding dealers and technicians through repair and maintenance processes.
• Offer expert advice on the installation, usage, and maintenance of parts, accessories, and equipment.

• Assist dealers in resolving technical issues, providing step-by-step guidance and ensuring a positive experience.
• Handle escalated technical inquiries and complex problems, working closely with the Service Manager, engineering, and product teams when necessary.
• Maintain detailed records of dealer and customer interactions, issues, and resolutions in the company’s CRM system.

• Serve as the primary technical contact for dealer partners, providing training, troubleshooting, and support as needed.
• Assist dealers with warranty claims, product issues, and technical documentation.
• Conduct technical training sessions for dealer technicians to ensure they are knowledgeable about our products and capable of providing high-quality service.

• Stay updated on the latest developments in powersports technology, including new products, features, and industry trends.
• Continuously develop and maintain a deep understanding of the company’s product line, including specifications, common issues, and repair techniques.

• Create and maintain technical documentation, such as troubleshooting guides, FAQs, and instructional materials.
• Prepare and deliver technical reports and feedback to the Service Manager, product development, and engineering teams to help improve product quality and performance.

• Work closely with the Service Manager, parts and accessories, engineering, product development, and quality assurance teams to identify and resolve product issues.
• Provide feedback from dealers and customers to influence product improvements and future development.

• Identify recurring technical issues and suggest process improvements to reduce support requests and enhance dealer and customer satisfaction.
• Participate in ongoing training to improve technical skills and stay current with industry advancements.

• High school diploma…