Shift Manager - Store Ops & Customer Experience

Step Up to Leadership

Domino's is hiring driven, reliable Assistant Managers who are ready to run the show. You aren't just making pizzas—you're learning how to run a business. You are the General Manager's right hand, helping to lead the crew, manage costs, and drive sales.

Why Management?

• Business 101:Learn inventory management, labor control, and profit building.
• Career Path:95% of our franchise owners started in our stores. This is the first step toward running your own franchise.
• The Culture:We are a company that's fun and flexible. We recognize talent and hustle.

Ready to lead? Apply Today.

Key Responsibilities:

• Run the Shift:Lead the team during rush hours, assigning tasks and keeping energy high.
• Cost Control:Manage inventory, cash, and labor to keep the store profitable.
• Team Building:Train and coach drivers and insiders to meet service standards.
• Customer Service:Handle customer concerns with professionalism and fix problems on the spot.
• Operations:Ensure the store is clean, safe, and fully stocked for the next shift.

Requirements:

• Experience:Previous leadership or food service experience is a plus (but we will train the right attitude).
• Availability:Must be available to work nights, weekends, and closing shifts.
• Reliability:You are the example. Punctuality and professional conduct are non-negotiable.
• Math Skills:Ability to count cash and manage basic inventory calculations.
• Driver's License:Valid driver's license and reliable transportation.

Detailed Job Requirements & Working Conditions:

Physical Demands
Team members must be able to stand for long periods and walk on various surfaces (tile, linoleum). Listing and carrying requirements include:

• Lifting:Unloading supplies up to50 lbsand stacking them on shelves up to 72" high.
• Carrying:Moving ingredients (up to 30 lbs) and dough trays (approx. 12 lbs) over short distances.
• Movement:Occasional climbing (ladders/stairs) and pushing/pulling dollies (requiring up to 7.5 lbs of force).
• Dexterity:Motor coordination to rapidly perform precise movements with hands/fingers (typing, pizza making).

Working Conditions & Hazards
Work is performed in a fast-paced environment with exposure to:

• Temperatures:Extreme ranges from36°F(walk-in cooler) to90°F+(kitchen) and up to500°F(ovens).
• Environment:Exposure to cornmeal dust, food fumes, cramped quarters, sharp edges, and moving mechanical parts.
• Outdoors:Occasional exposure to adverse weather during trash removal or tasks outside the store.

Mental & Sensory Requirements

• Sensing:Must have near/mid-range vision, depth perception, and the ability to differentiate hot/cold surfaces. Must be able to hear and speak clearly on the telephone.
• Temperament:Ability to direct activities, work under stress, meet strict quality standards, and make quick decisions while dealing with customers and crew.
• Bonus Structure:Competitive pay with bonus potential (13 periods/year).
• Schedule:Flexible hours with 40+ hours available weekly.
• Time Off:Paid Time Off (PTO) and Paid Sick Time.
• Discounts:Employee food discount.
• Healthcare:Health, Vision, Dental, and Life Insurance.
• Support:Virtual Mental Health Support Access and Critical Illness/Accident coverage.

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