Inside Sales Support Specialist

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MAX USA Corp is a leading manufacturer of professional-grade construction and industrial tools, serving customers across North America. Known for innovation, quality, and durability, our products include rebar tying tools, pneumatic nailers, and power-driven fastening systems. We are committed to helping professionals across multiple industries improve productivity and safety on the job. As part of the global MAX Group, we combine a rich history of engineering excellence with a forward‑thinking approach to growth and customer satisfaction.

The Inside Sales Support Specialist plays a critical role in supporting our outside sales team and enhancing the customer experience. This position is responsible for lead nurturing, customer communication, and internal coordination, with a focus on driving sales growth and maintaining strong client relationships. The ideal candidate is proactive, detail‑oriented, and passionate about contributing to a collaborative sales environment.

• Lead Management & Qualification
  • Upload and track leads in
  • Conduct outbound calls and emails to qualify leads
  • Coordinate follow‑ups and assist in closing opportunities alongside the outside sales team
  • Log and monitor activity consistently in Salesforce
• Sales Support
  • Identify sales opportunities within targeted markets
  • Communicate daily with the MAX sales team and distribution partners
  • Provide administrative and strategic support to outside sales reps as assigned
  • Manage customer and end‑user communications in a timely and professional manner
• Customer Relations
  • Develop product expertise to answer dealer and customer inquiries
  • Support customer service and assist with order entry as needed
  • Help resolve issues related to accounts receivable for designated customers
• Special Projects & Collaboration
  • Execute special projects at the request of sales leadership
  • Uphold company regulations and standards in all interactions
  • Collaborate cross‑functionally with internal departments to ensure customer satisfaction

• Education:
  
  High school diploma; coursework in business or equivalent work experience preferred
• Experience:
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
  • Working knowledge of  or similar CRM systems (preferred)
  • Previous experience in inside sales, cold calling, or lead generation is highly preferred
• Skills & Attributes:
  • Strong attention to detail and analytical skills
  • Excellent communication and interpersonal skills
  • Demonstrated ability to support a team‑oriented environment
  • Self‑motivated with a solid work ethic

• Inside Sales Experience
• Customer Service Orientation
• CRM Proficiency ( or equivalent)
• Lead Qualification and Nurturing
• Team Collaboration and Initiative

• Entry level

• Full‑time

• Other

• Wholesale Building Materials

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