Collections Specialist

Global Guardian
protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA, and Charlotte, NC, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement.

Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization.

The Collections Specialist is responsible for managing the full accounts receivable collections cycle, from early-stage reminders through escalation of delinquent accounts. This role protects the company's cash flow by monitoring aging balances, communicating professionally with customers, resolving billing disputes, and maintaining accurate records in the accounting system. The Collections Specialist works closely with Billing, Operations, Sales, Account Management, and Legal to collect past-due balances while preserving strong customer relationships.

• Review accounts receivable aging reports daily and prioritize outreach based on balance, age, and risk.
• Contact customers by phone, email, and written notice to secure payment or a documented payment commitment on past-due invoices.
• Follow the company's standard collections cadence, including reminders, past-due notices, and final demand communications.
• Escalate delinquent accounts to the Accounting Manager and Legal in accordance with the accounting-to-legal escalation process, and support credit holds or service suspensions when appropriate.
• Track promises to pay and follow up promptly on missed commitments.

• Investigate billing discrepancies, short payments, and disputed invoices, and coordinate with Billing, Sales, and Customer Success to resolve them quickly.
• Request and process credit memos, re-bills, and adjustments in accordance with company policy and approval thresholds.
• Assist with applying customer payments and reconciling unapplied cash, credits, and deposits to open invoices.
• Identify root causes of recurring payment delays and recommend process improvements.

• Document all customer contacts, commitments, and account notes in the accounting system (e.g., Net Suite) in a timely and accurate manner.
• Prepare weekly and month-end collections reports, including aging, DSO, collection effectiveness, and past-due trends.
• Support month-end close by providing updates on collectability and recommendations for the allowance for doubtful accounts and bad debt write-offs.
• Maintain customer credit, payment terms, and contact information, and flag changes in customer risk to management.
• Support audit requests related to accounts receivable and collections.

• Customer Focus:
  Balances firmness with courtesy to collect payment while preserving the relationship.
• Problem Solving:
  Identifies the root cause of payment delays and drives resolution.
• Accountability:
  Owns assigned accounts and follows through on commitments.
• Collaboration:
  
  Works effectively across Accounting, Sales, Customer Success, and Legal.
• Integrity:
  Handles…