Senior Customer Success Advisor​/Customer Success Advisor

Senior Customer Success Advisor

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000 employees and 24,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our culture encourages entrepreneurial thinking, taking risks, and making confident decisions. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA.

• Serve as post-onboarding contact to Hotels and Venues in North America for all Hospitality Cloud Group Business products (Cvent Supplier Network, Passkey, Event Diagramming Suite, Supplier Analytics)
• Proactively consult key stakeholders and users to develop goal‑based success plans that will drive improved product usage while ensuring the renewal and seeking opportunity to upsell additional products.
• Work with internal cross‑functional teams to problem‑solve and execute success plans that increase adoption and lead to client retention.
• Use product knowledge and data analysis to lead success review meetings with client’s key strategic stakeholders
• Proactively collaborate with sales for renewal strategies and priorities while supporting renewal efforts.
• Prepare and deliver data‑based client success stories to marketing team and promote client advocacy programs.
• Retain and grow knowledge of all hospitality products to effectively monitor client’s success and areas of opportunity.
• Contribute to internal projects that improve processes and effectiveness of the role.
• Work Monday through Friday in East Coast time zone.
• Hybrid work environment where office locations are available.

• Bachelor's degree with strong academic credentials.
• Minimum 5 years professional work experience, related to hospitality and/or hotel software industries.
• Customer Success and retention management experience a plus
• Strong business acumen, ethics, and high integrity
• Comfortable using general office software applications; sales automation products for example  and web collaboration tools such as Zoom.
• High aptitude for learning software
• Persuasive communication (written, verbal) and presentation skills. Secondary language a plus.
• Excels at developing strong working relationships.
• Must be articulate, organized, detail‑oriented, and can multi‑task in a dynamic, fast‑changing entrepreneurial environment.
• Working knowledge of Microsoft Office suite, particularly Microsoft PowerPoint and Microsoft Excel.
• Travel is 0-7 days per year.

We are not able to offer sponsorship for this position.