Senior Business Analyst, GIS Market Strategy

Senior Business Analyst, GIS Market Strategy

In this role you will join a team of business analysts in the Retail Bank that are focused on shaping the strategy for Retail Bank (Channels & Operations - Strategy and Insights) through rigorous quantitative and qualitative analysis. The Market Strategy team is responsible for creating the strategic vision of our network of Cafes, Collectives, Branches, and ATMs. The team creates forward looking plans for each of these networks, manages our existing locations, and partners with others within the bank to serve our customers and create an exceptional customer experience through our physical presence.

This role is in the Network Economics team within Market Strategy, whose focus is on managing our existing locations through a wide range of decisions spanning network optimization, physical layout, and expansion of services provided in our locations. In this role you will have the opportunity to influence the future of Capital One’s physical network and propose these strategic plans to partners and senior leaders.

This is a highly cross‑functional role that will provide exposure to problem solving and influencing skills and act as a co‑intent setter unlike any other place at Capital One.

• Location performance analysis: Combine financial, customer, and transactional data to drive learnings on location performance and create recommendations on how we can improve
• Spatial analytics: Working on one of the few teams in Capital One that specialize in spatial analysis, you will use ArcGIS and SQL to create unique insights into how our locations are impacting customers across the nation. Create data backed recommendations on how to optimize the location and types of our physical presence
• Customer level analytics: Create new ways to evaluate and visualize how customers interact with our physical locations with a direct impact on future network decisions
• Cross‑functional problem solving: You will work with many different teams across the retail bank to create proposals that impact both the day to day operations of our locations and our larger physical presence strategy

• Analysis:
  Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations
• Product:
  Perform modeling/analytics to assist new product and pricing strategies for various lending products
• Marketing:
  Support direct‑to‑consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies
• Credit Risk:
  Support step‑change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
• Execution:
  Involve problem frame‑works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
• Partnership:
  Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
• Strong business judgment, leadership and integrity:
  He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
• Strong communication skills:
  Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
• Clear results orientation: display an intense focus on achieving both short…