Senior Associate, Product Management - Card Capabilities; Business Cards & Payments

Senior Associate, Product Management - Card Capabilities (Business Cards & Payments)

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that is at the heart of America's business owners and offers products and services to help them do more business. We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do.

The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card.

As a Product Manager in the Card Capabilities group, you will collaborate with a broad set of partners & stakeholders to deliver new experiences for our customers. You will help define & execute our near & long term product strategy & vision for a fast growing business segment within the Commercial Card market.

• Human Centered
  • You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming.
  • You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria.
  • You’ll obsess over UX/UI patterns and seek to create world class, omni-channel experiences.
• Business Focused
  • You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes.
  • You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team.
• Technology Driven
  • You’ll understand and leverage technology and end‑state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems.
  • You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead.
  • You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing.
• Integrated Problem Solving
  • Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible.
  • Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.
• Transformational Leadership
  • You’ll develop and communicate a 6‑month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence.
  • You’ll contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates.

• Intellectually Curious – you ask why, you explore, you’re not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
• Communicator & Influencer – you can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always rally associates to work with you.
• Do‑er – you’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and prioritize your work.
• Passionate & Customer Focus – you care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to…