Manager, Product Management- Servicing Strategy

Manager, Product Management
- Servicing Strategy

Join to apply for the Manager, Product Management
- Servicing Strategy role at Capital One
.

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Imagine impacting billions of customer interactions annually! The US Card Outbound Correspondence platform is at the heart of delivering critical communications – from the credit cards in our customers' wallets to their essential statements and letters. We build the cutting‑edge platform capabilities that ensure these billions of pieces of correspondence are produced and delivered seamlessly.

As a Product Manager on our Outbound Correspondence team, you won't just manage; you'll innovate. You'll own the complete product lifecycle, from initial ideation to development and launch, specifically driving the modernization of the core technology that powers our credit card production. You’ll collaborate across diverse teams, including Software Engineers, Architects and key partners in Supply Chain, Operations, and various business stakeholders.

Your mission is to deeply understand both internal and external customer needs, translating them into innovative new capabilities that not only optimize but transform our credit card production.

• Human Centered – obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused – delivers game‑changing outcomes by focusing on leverage and execution excellence
• Technology Driven – leverages technology to deliver innovative and resilient solutions that enable both near‑term and long‑term value
• Integrated Problem Solving – identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership – leads cross‑functional teams to solve customer problems and drive organizational alignment

• At least 3 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

• Experience translating business strategy and analysis into consumer‑facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

• Chicago, IL: $144,000 - $164,400 for Manager, Product Management
• McLean, VA: $158,400 - $180,800 for Manager, Product Management
• New York, NY: $172,800 - $197,200 for Manager, Product Management
• Richmond, VA: $144,000 - $164,400 for Manager, Product Management

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.