Senior Business Process Consultant

The
** Senior Business Process Consultant
** is a highly experienced, client-facing consulting professional responsible for
** managing complex
** dealership engagements,
** driving measurable business performance
** improvements, and serving as a trusted advisor to dealership leadership.
* Minimum 7 years’ experience in retail automotive operations, including at least 3 years in management roles.
* Minimum 2 years’ experience as a Business Process Consultant or equivalent consulting role.
* Demonstrated success delivering measurable operational and financial improvements.
* Strong facilitation, analytical, coaching, and executive communication skills.
* Ability to influence at all organizational levels.
* Strong understanding of dealership KPIs, financial drivers, and operational controls.
* Experience in managing client expectations
* High sense of urgency. Handles high-stress interactions and situations and is able to de-escalate appropriately using empathy
* Strong communication skills with peers as well as clients, both oral as well as written. Strong internal drive and initiative to grow self and team members.
* Take ownership for clients and oversee resolution
* Excellent written and verbal communication skills.
* Excellent interpersonal skills.
* Proficiency with MS Office products.
* Ability to work independently in a fast-paced environment.
* Ability to transition working remotely with clients.
* Willingness to travel up to 90% (or per current delivery model).
* Must have a valid driver's license and eligible to rent a car
* Valid Passport for North American, Canada and Caribbean travel
* Prior consulting or performance improvement experience.
* Experience across multiple dealership departments.
* Familiarity with OEM programs, warranty processes, and compliance frameworks.
* Bachelor’s degree in business, Accounting, Operations, or Automotive Management.
* Experience with digital workflows, automation, or analytics platforms.
* Paid Time Off (PTO)
* 401K Matching Program
* Tuition Reimbursement
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