Disruption Designer

As a
Disruption Designer, you will be responsible for guiding government clients through our Design Intelligence™framework;incorporating human-centered and design thinking methods tofocus on the people impacted by transformation and change engaging them to embrace and adapt to new ways of working while identifying and mitigating areas of resistance.

• Participate in all aspects of discovery tounderstandclient missionandgoals;stakeholders,usersand their ecosystems; current state journeys; user segments; program, project, and transformation objectives
• Conduct workshops and interviews toframe pain pointsandopportunities; define problem statements anddeterminechange readiness and areas of resistance
• Synthesizeresearchanddataand craft compelling stories and presentations to communicate insights and recommendations that will shape transformation andchange enablement
• Develop and deploy communication plans, pilot plans, and training plansin partnership with key stakeholders and their customers
• Develop and deploy change management plans that articulate actionable recommendations for organizational and workflow improvement
• Develop, deploy, and measure key performance indicatorsfortransformation and adoption
• Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
• Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand howchange management should be integrated into technological considerations
• Ensureall deliverables across a variety of projects are produced at the highest quality

• Ability to obtain a U.S. government Public Trust Security Clearance
• 4+ years of experience inchange management andwell-versedinchangemanagement best practices and models
• Demonstrated experience in current state assessments,future statevisioningand communication planning
• Demonstrated experienceconductinguserand stakeholder interviews and synthesizing data and insights into personas, action, and training plans
• A natural curiosity for solving problems coupled with strong analytical skills
• A collaborative nature with excellent written communication and presentation skills
• Experience workingin aproject-based environment
• Degree, equivalent experience, and/or certification in change management

• Previous work experience in or with the federal government
• Previous work experience as a consultant
• Experience in Human-Centered Design / Customer Experience Design
• Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects
• Experience working within an Agiledeliveryframeworkincluding writing user stories and story pointing
• Ability to obtain DOD tier 3 clearance