Manager, Project Management - Product Operations: Excellence; Culture Governance

Capital One's Finance Product and Data Solutions (FPDS) organization is embedded within Global Finance. Finance Product manages a portfolio of products that support Capital One's broader Finance organization and the enterprise at large, transforming the way we do business and support business-critical capabilities.

Embedded within Finance Product, our high-impact Product Operations team drives initiatives that align with business needs and support the ongoing success of our Product team. The People Excellence & Governance group cultivates a 'One Team' culture and operates horizontally across Finance Product. We define governance, manage communications, and develop operational frameworks that evolve alongside our business needs.

We are seeking an innovative, bold project management leader who takes ownership of outcomes, navigates ambiguity, and effectively collaborates with diverse stakeholders across varying priorities. As a manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role, you will work with smart, talented people who will challenge you to excel, and will work closely with key stakeholders to deliver results that will have a direct impact on the bottom line of the company.

• Design and manage engagement initiatives that reflect our values and promote associate well-being, such as planning and executing team-wide events and off site events, promoting recognition programs that celebrate accomplishments and cultural contributions.
• Leverage associate feedback to iterate on culture and engagement strategies, track program impact to drive continuous improvement, and proactively identify opportunities to support the growth and development of our teams.

• Develop a governance framework with standardized practices for how application systems are configured and create a configuration center of excellence in partnership with product management, technology, data, and business partners.
• Manage and maintain best practices for 3rd party vendor engagement including documentation and process flow mapping.
• Establish standardized reporting for application system business and technical SLAs that are utilized consistently and effectively across teams for performance measurement and risk management.
• Provide ongoing management for an evolving OKR framework and progress reporting across all Product teams to maintain focus on priorities and to align and connect work streams across multiple teams.
• Apply continuous improvement strategies for operating rhythms that support the balance of effective management of recurring work and unlocking creativity and innovation.

• End-to-End Execution:
  Manage strategic initiatives through the full project lifecycle, from planning and design to execution and closure. Own project architecture, status reporting, and documentation, ensuring rigorous adherence to scope, budget, and timelines.
• Outcome Accountability:
  Lead project delivery, ensuring all activities and artifacts align with the project’s original intent and business objectives. Proactively identify project or operational risks, outline mitigation strategies, and manage upstream/downstream dependencies to prevent roadblocks.

• Process Optimization:
  Continuously evaluate and streamline operational frameworks and business processes to improve efficiency. Develop high-level process mapping and documentation with socialization for buy-in and understanding from all key stakeholders.
• Champion Improvement:
  Lead change management and create rollout strategies for new or evolving processes.
• Data-Informed Decision Making:
  Leverage data for analytical insights to resolve complex issues, inform strategy, and guide tradeoff decisions.
• Champion, develop, and continuously improve governance frameworks with organizational and cross-functional partners

• Cross-Functional Alignment:
  Foster a "One Team" environment, driving collaboration and accountability across diverse stakeholder groups.
• Strategic Communication:
  Deliver clear, concise status updates and recommendations to senior leadership, ensuring transparency on project health and strategic direction.
• Influence & Advising:
  Serve as a strategic partner to internal…