Business Process Improvement Analyst

## Business Process Improvement Analyst Apply:
US - VA, McLean:
Full time:
Posted Today:
45093
** Job Family:
** Strategy & Transformation Consulting
*
* Travel Required:

** Up to 10%
*
* Clearance Required:

** Active Public Trust
*
* What You Will Do:

*** Support CBP's ACE Modernization Program through program management, stakeholder engagement, requirements development, and communications support.
* Facilitate stakeholder interviews, workshops, and working sessions to document business needs, operational challenges, and process improvement opportunities
* Analyze and document current-state business processes, workflows, roles, and pain points
* Define and design future-state processes that improve efficiency, effectiveness, user experience, and program outcomes
* Develop process maps, workflow diagrams, swimlane diagrams, and other process documentation artifacts
* Create and maintain Standard Operating Procedures (SOPs), job aids, tools, templates, and supporting documentation
* Conduct business process reengineering and process optimization activities to streamline operations
* Gather, analyze, and document business, functional, and non-functional requirements for automation solutions
* Work directly with stakeholders to identify automation opportunities and translate business needs into developer-ready requirements
* Support requirements elicitation, prioritization, validation, and traceability throughout the solution lifecycle
* Collaborate with developers, architects, and solution teams to ensure business requirements are clearly understood and implemented
* Identify, document, and map data sources, business rules, process inputs, outputs, and dependencies supporting automation efforts
* Assist with user acceptance testing (UAT), validation activities, and stakeholder feedback sessions
* Support change management, communications, and adoption activities associated with process improvements and automation deployments
* Develop executive-level presentations, recommendations, and decision-support materials
* Monitor and assess process performance and recommend continuous improvement opportunities
*
* What You Will Need:

*** An ACTIVE and MAINTAINED CBP PUBLIC TRUST
* Bachelor's Degree
* THREE (3) years of experience supporting business process improvement, business analysis, management consulting, or related disciplines  
** What Would Be Nice To Have:
*** Experience supporting CBP, DHS, or other federal programs involving stakeholder engagement, requirements development, program management, acquisition support, or IT modernization initiatives.
* Familiarity with the Automated Commercial Environment (ACE), trade operations, or trade modernization programs.
* Experience facilitating stakeholder meetings, workshops, and requirements gathering sessions
* Experience documenting business processes and developing process improvement recommendations
* Strong analytical, problem-solving, and critical-thinking skills
* Excellent written and verbal communication skills
* Ability to effectively engage with technical and non-technical stakeholders
* Experience documenting current-state and future-state business processes
* Experience developing process maps, swimlane diagrams, workflow diagrams, and operational documentation
* Knowledge of business process improvement, process optimization, and business process reengineering methodologies
* Experience developing SOPs, job aids, templates, governance documentation, and operational guides
* Ability to identify process gaps, inefficiencies, risks, and improvement opportunities
* Experience eliciting, analyzing, documenting, and validating business and functional requirements
* Experience supporting business automation, workflow modernization, or digital transformation initiatives
* Experience facilitating workshops, working groups, interviews, and stakeholder collaboration sessions
*
* What We Offer:

** Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:
* Medical, Rx, Dental & Vision Insurance
* Personal and Family Sick Time & Company Paid Holidays
* Position may be eligible for a discretionary variable incentive bonus
* Parental Leave and Adoption Assistance
* 401(k) Retirement Plan
* Basic Life & Supplemental Life
* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
* Short-Term & Long-Term Disability
* Student Loan Pay Down
* Tuition…