Account Manager, EMEA

Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.

Now part of Iridium, Aireon is the world’s only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation.

Join our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact.

If you are an experienced customer-facing professional with a passion for building long-term relationships and driving customer success in the aviation and aerospace industry, then you will be excited about the Account Manager, EMEA opening with Aireon on our Customer Success team. As an Account Manager, you’ll be responsible for identifying and autonomously implementing ideas and solutions in support of building and maintaining long-term customer relationships throughout the entire customer lifecycle—from pre-sales engagement through implementation, service delivery, and ongoing account growth.

In this role, you will focus primarily on serving as the primary point of contact for assigned customer accounts across the EMEA region, partnering closely with customers to ensure a seamless experience, proactively identifying opportunities and risks, coordinating internal resources, and maximizing the value customers receive from Aireon’s solutions. You will thrive in this role if you are a trusted advisor and internal advocate who excels at cross-functional collaboration with Sales, Product, Operations, Engineering, and Project Management to deliver exceptional customer outcomes while supporting business growth.

• Serve as the primary day-to-day point of contact for assigned customer accounts, building and maintaining strong relationships with stakeholders at all levels, including executive leadership, engineering teams, operations personnel, regulators, and other key decision-makers
• Act as the customer’s advocate within Aireon, ensuring customer needs are understood and addressed across the organization while fostering satisfaction through proactive communication, issue resolution, and regular business reviews
• Monitor customer health, identify potential risks, and coordinate appropriate internal resources to resolve issues quickly, ensuring smooth transitions throughout the customer lifecycle from sales through implementation and ongoing operations
• Partner closely with the Sales Team to support account strategies and identify opportunities to expand Aireon’s solutions within existing customers, including supporting the development of customer business cases and value propositions
• Support customer onboarding and implementation activities by coordinating with Project Management, Operations, and Engineering teams, helping customers navigate operational changes, Concept of Operations (CONOPS), safety cases, and regulatory approvals where applicable
• Monitor customer performance and adoption of Aireon’s services against agreed business objectives, identifying opportunities to improve customer outcomes through additional services, solutions, or professional services
• Lead internal account strategy meetings, coordinate internal resources across Sales, Product, Operations, Engineering, and Project Management, and communicate…