Manager, Product Management - US Card Customer Servicing Platforms

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

As the oldest and largest Line of Business at Capital One, US Card is the engine that powers our enterprise. Within US Card, the Customer Services & Strategy teams don’t just maintain the status quo—we are actively rewriting the playbook for how a modern bank operates. We build technology‑led, data‑driven products to deliver personalized, empathetic customer experiences at a massive scale.

Join the engine room of Capital One’s customer experience. We are seeking strategic, technically‑minded Product Managers to lead mission‑critical platforms that power billions of interactions. From managing massive data ecosystems to building the interfaces our global agents use every day, you will drive the “under-the-hood” innovation that makes seamless banking possible.

We currently have multiple openings across our specialized product teams! While each role has a unique focus, they all share a common goal: building scalable, well‑managed, and data‑driven solutions.

• Customer Assist platform - the engine that powers intelligent interactions for our customers. You will define the future of how our customers interact with AI to solve their servicing needs at scale, in a well managed way. You will collaborate closely with the Live Agent Chat and Eno teams to align for integrated roadmaps, bridging between near and medium term chat experiences and the destination agentic self‑service future.
  
  You will bring a strong data driven mindset, and test and learn approach. Success will require navigating through ambiguity to discern and lead a cross functional team through complex dependencies.
• Card IVR (Interactive Voice Response) team owns the “front door” to our brand—the critical first point of contact for millions of customers seeking clarity, support, and resolution. We aren’t just managing a phone menu; we are building a sophisticated, AI‑driven conversational platform that serves as the gateway to the US Card experience. As we move toward a future of intent‑based routing and seamless natural language processing, we are looking for a visionary Product Manager to transform how 1‑800‑CAPITAL feels for every caller.
• Correspondence Platform - Partner with Data Analysts, Correspondence Product teams and Platform tenants to understand the evolving needs of our production data for consumers and develops strategies to connect the data product, where appropriate across the capital one eco‑system. Own the outcomes related to helping drive improvements in the production system at UPC including the reconciliation process, self healing controls and well managed improvements for for the in house production of cards at Capital One.

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game‑changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving …