Business Development Program Analyst

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

MEMBERSHIP Full Time McLean, VA, US

BBB National Programs

BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard.

Business Development Program Analyst

** This role requires a minimum of three in-office days per week in McLean, VA to perform the essential functions of the position.

WHO WE ARE

We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. As the home of U.S. independent industry self-regulation, we are currently operating more than twenty globally recognized programs that have been helping enhance consumer trust in business for more than 50 years.

Our programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. We continue to evolve our work and grow our impact by providing business guidance and fostering best practices in areas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas.

ABOUT OUR NATIONAL PARTNERS

BBB National Programs National Partners influence the future of regulation in their industry, demonstrating to stakeholders their commitment to accountable, industry-led standards and dispute resolution programs that protect consumers and keep the playing field level for business. National Partners are champions of industry self-regulation, data privacy, consumer protection, and truth and accuracy in advertising, and support our work as the leading voice for industry self-regulation.

YOUR IMPACT

The Business Development Program Analyst turns data and research into insight that drives National Partner growth, retention, and sponsorship strategy. Working directly with the Vice President and partnering with Directors and Managers across the Business Development and National Partner team, this role is central to the successful execution of membership growth, partner engagement, and sponsorship initiatives.

The analyst owns the team’s data, research, and reporting—ensuring CRM integrity, uncovering and prioritizing new opportunities, and translating findings into clear recommendations for leadership. This role requires an analytical, detail-oriented, and proactive individual who is comfortable working independently while collaborating across multiple stakeholders.

The ideal candidate is curious, resourceful, and eager to learn, with strong research and analytical capabilities and a desire to contribute to business development and membership growth efforts.

Essential Duties and Responsibilities

CRM, Data & Reporting

• Own the accuracy and integrity of data within the CRM system
• Perform regular data audits, cleanup, and enrichment to support effective outreach and reporting
• Build and maintain weekly and ad hoc reports and dashboards to support membership, retention, and business development activities
• Serve as a CRM resource for the team, including onboarding and training support for new users

Market & Prospect Research

• Conduct in-depth research to identify prospective National Partners, sponsors, and key industry contacts
• Build and maintain prospect lists, including detailed profiles of organizations and decision‑makers
• Segment target industries and organizations to identify trends and prioritize opportunities aligned with growth strategy
• Demonstrat…