Manager, Product Management - Card Servicing AI Strategy

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

As part of the Card Servicing Strategy organization, our team powers a knowledge platform that serves as the single source of truth for operational policies and procedures powering both customer-facing and agent-facing AI experiences. We are on a mission to scale the platform across diverse use cases, transforming a foundational Card capability into a high-impact enterprise platform

We are seeking a product manager to step into this dynamic role with the opportunity to drive massive scale and build with emerging generative AI technologies. We are looking for a systems-thinker with deep curiosity and grit to:

• Translate Demand into Roadmaps: Deconstruct complex business and customer needs needs into actionable, strategic roadmaps that drive the platform’s evolution and adoption across the enterprise
• Scale AI Automation Capabilities: Partner closely with tech and design teams to seamlessly integrate emerging automation capabilities into the platform, ensuring robust, scalable, and compliant solutions
• Lead Platform Analytics & Instrumentation: Implement robust data instrumentation to produce and visualize product data. By keeping a pulse on user behavior, you will leverage actionable insights to advocate for and prioritize high-impact enhancements

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

• Bachelor's degree in any field and at least 3 years of Product Management experience

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and…