Change Management & Training Senior Consultant​/Business Analyst

Position: Change Management & Training Senior Consultant / Business Analyst
Job Family:

Strategy & Transformation Consulting

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

You will support high-impact initiatives for the Food and Drug Administration in a dual change management and training role, helping teams plan, coordinate, communicate, and execute the week-to-week activities required for successful system implementation and adoption. This role requires strong project management discipline, the ability to collaborate across work streams and functional areas, and comfort engaging FDA leadership and stakeholders at multiple levels.

You will:

Serve as a trusted advisor to FDA leadership, program offices, and client stakeholders on change management, training, operational readiness, and system implementation priorities

Build and maintain strong client relationships across FDA leadership, program offices, business owners, end users, and external stakeholders

Facilitate client-facing executive meetings, working sessions, stakeholder discussions, training sessions, and leadership briefings

Lead week-to-week client delivery activities for change management and training work streams, including planning, coordination, execution tracking, risk management, and alignment with implementation priorities

Provide hands-on project management oversight by managing client-facing plans, milestones, risks, dependencies, and weekly task progress across change management, training, communications, and implementation activities

Collaborate and coordinate with client stakeholders, technical teams, workstream leads, and functional areas to manage dependencies, resolve issues, and keep implementation activities moving forward

Support IT-enabled initiatives and system implementations by ramping up quickly on new concepts, understanding new systems, and translating client business needs into actionable change and training plans

Work within agile delivery environments, supporting planning routines, backlog visibility, task tracking, client updates, and implementation coordination using tools such as Jira Plan, develop, and deliver virtual and in-person instructor-led training, adapting materials and facilitation approaches for different client audiences, user groups, and stakeholder needs

Draft client-ready communications, training content, job aids, briefings, and other materials that make complex system changes understandable for executive, program office, and broad agency audiences

Translate complex data, technical information, and system changes into actionable insights and clear recommendations for client leadership and stakeholder audiences

Own client deliverable quality by identifying, correcting, and preventing errors, and holding the team accountable for producing accurate, client-ready work Apply business graphic design principles to produce high-quality, visually compelling deliverables

Mentor and oversee junior staff, reinforcing accountability, quality, and consistency in delivery

Support workforce planning, recruitment, onboarding, and professional development efforts

Foster a collaborative, customer-focused environment that promotes accountability and continuous improvement

Identify opportunities to streamline operations through automation, analytics, dashboards, and business process  addition to client delivery, you will play an important leadership role within the account by:

Developing and mentoring junior team members, building core consulting, communication, and delivery skills

Supporting business development efforts through research, solutioning, proposal development, market analysis, and capture activities

Driving internal initiatives such as Project Management Office (PMO) development, culture-building activities, Corporate Social Responsibility efforts, Lunch and Learns, and All-Hands meetings

Creating and maturing tools, templates, and capabilities that strengthen account delivery and operational excellence

Authoring and improving internal policies, procedures, and processes to enhance quality, consistency, and scalability

Serving as a day-to-day guide for junior staff, reinforcing strong consulting practices and high-quality client service delivery

Collaborating closely with Managers and Associate Directors to align on client priorities, delivery objectives, team performance, and business development opportunities

Demonstrating leadership and internal impact through active participation in account initiatives, knowledge sharing, continuous improvement efforts, and…