Business Analyst ; TS​/SCI Polygraph

McLean, VA area
Full-Time | On-site

This is a salary-based position along benefits including competitive PTO, 11 Paid Government Holidays, a 401k with 6% match, and a comprehensive list of health care options.

Synertex LLC is seeking an experienced Business Analyst to support an Intelligence Community (IC) customer in Bethesda, MD. The ideal candidate will bring extensive experience in business systems analysis, requirements development, process improvement, and enterprise technology integration, with the ability to translate complex business needs and mission objectives into actionable technical requirements and solutions.

The Business Analyst will work closely with senior IC leadership, government stakeholders, technical teams, program management, and cross-functional contractors to identify business needs, define system requirements, evaluate proposed solutions, and facilitate the successful integration of new capabilities into existing business operations.

This position requires an individual who can operate confidently at both the strategic and technical levels, regularly engaging with very senior IC officials and coordinating across multiple contractor teams supporting separate contracts. The successful candidate must demonstrate exceptional analytical, communication, and stakeholder management skills, along with the ability to navigate complex organizational environments and drive alignment toward shared mission objectives.

Experience with Service Now (SNOW) applications, workflows, integrations, and enterprise platforms is highly desirable.

• Formulate and define systems scope, objectives, and business requirements based on stakeholder needs, mission priorities, and a comprehensive understanding of existing business systems and operational environments.
• Conduct detailed analysis of business and user needs, translating findings into clearly defined functional and technical requirements.
• Collect, analyze, validate, and document business requirements, system specifications, process workflows, and supporting requirements documentation.
• Identify gaps between existing capabilities and desired business outcomes, developing recommendations to improve operational efficiency and system effectiveness.
• Translate complex business needs into actionable requirements for technical teams, developers, and system implementation personnel.
• Evaluate proposed solutions to ensure alignment with organizational objectives, technical capabilities, and current and future business requirements.
• Develop and maintain process models, workflow diagrams, data flow diagrams, and other visual requirements documentation using Microsoft Visio, Lucidchart, or comparable tools.

• Perform comprehensive systems analysis to evaluate business processes, technology capabilities, system functionality, and enterprise integration requirements.
• Provide expert consultation on complex projects, serving as a senior-level contributor across multiple phases of systems analysis and implementation.
• Assess the business implications of technology applications within current and future operational environments.
• Collaborate with technical teams to evaluate system capabilities, identify integration challenges, and ensure proposed solutions address validated business requirements.
• Support requirements development and refinement for enterprise platforms, including Service Now applications, workflows, and integrations.
• Participate in technical exchange meetings, requirements workshops, and cross-functional planning sessions to ensure consistency between business objectives and technical implementation.
• Support the evaluation of user experience, system usability, and workflow effectiveness to ensure delivered capabilities meet stakeholder expectations.

• Plan and manage the realization of business benefits through the integration of new capabilities into existing business practices and operational processes.
• Identify and define measurable benefits that support strategic program objectives and organizational mission requirements.
• Evaluate whether proposed project outputs and deliverables will produce the intended business outcomes and support the realization of improved business processes.
• Advise program management and the PMO on the alignment of project deliverables,…