Content Writer

We’re looking for a Content Writer who’s passionate about helping people understand and use technology. You’ll work at the intersection of content, design, and development - turning complex information into clear, helpful, and engaging experiences that empower users to succeed.

You’ll partner closely with UX designers, developers, and product managers to create content that improves understanding, builds trust, and drives adoption of digital services used by millions.

• Partner with designers, developers, and subject matter experts to understand user needs and transform technical concepts into approachable language.
• Create and maintain user-facing content such as help center articles, onboarding guides, FAQs, and in-app copy that guide users through digital services.
• Analyze user journeys and feedback to identify where content can reduce confusion, improve task completion, or build confidence.
• Develop and maintain content standards, plain language guidelines, and voice/tone documentation to ensure a consistent, inclusive experience.
• Structure information logically so users can easily find what they need, when they need it.
• Continuously update and improve content to reflect evolving user needs, technologies, and policies.
• Collaborate with UX researchers to test content comprehension and usability.
• Ensure all documentation aligns with accessibility (Section 508) and government plain-language best practices.

• Bachelor’s degree and 3+ years of relevant writing or content design experience.
• Exceptional writing, editing, and information-architecture skills with a sharp eye for detail.
• Deep empathy for users and the ability to translate technical topics into clear, relatable language.
• Experience creating content for digital products, software, or online services.
• Familiarity with human-centered design principles and agile development environments.
• Ability to work independently, manage multiple projects, and meet deadlines.
• Bonus: experience collaborating with developers working in Ruby on Rails or similar frameworks.