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HelpDesk/Support IT Consultant

Customer Experience Specialist - IT Service Delivery

Job in McLean, Fairfax County, Virginia, USA
Listing for: DMI (Digital Management, Inc.)
Full Time position
Listed on 2025-11-29
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support
  • IT/Tech
    HelpDesk/Support, IT Consultant
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A leading digital services provider in McLean, VA is seeking a Customer Engagement Specialist to strengthen relationships between IT service providers and end users. The ideal candidate will have strong interpersonal skills, experience in customer engagement, and familiarity with ITIL service management. Responsibilities include conducting outreach activities, analyzing customer feedback, and coordinating communication efforts. The role offers a chance to make a significant impact in a fast-paced environment.
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