Customer Service​/HelpDesk Attendant, Customer Service Rep

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Part Time McLean, VA, US

7 days ago Requisition

Salary Range: $15.00 To $17.00 Annually

Location: Washington, DC Metro Area / Assigned parking facility
Employment Status: As assigned (full-time or part-time)
Department: Operations
Reports To: Operations Manager
FLSA Status: Non-Exempt

Colonial Parking, Inc. is a local, family-owned leading parking and mobility services provider serving the Washington, D.C., Maryland, and Virginia region. With more than 300 parking facilities under management, we have built our reputation by delivering dependable service, operational excellence, and innovative parking solutions.

Our success is driven by employees who take pride in their work, collaborate across departments, and look for better ways to serve our customers and communities. At Colonial Parking, team members have the opportunity to contribute to a well-established organization while developing their skills in a supportive, professional environment.

We are looking for motivated individuals who value teamwork, accountability, and continuous improvement. Join us and become part of a company where your contributions are recognized and your work makes a meaningful impact.

The Attendant delivers Colonial Parking’s standards of customer service during each parking transaction while helping maintain safe and efficient traffic flow into and out of the parking facility. The role supports the Shift Manager with daily operations, including assisting customers, receiving parking payments as assigned, and safely parking and retrieving vehicles.

• Park and retrieve customer vehicles safely, carefully, and in a timely manner.
• Provide Colonial Parking’s required standards of customer service, including proper uniform appearance, company greeting, answering questions, resolving issues, and thanking customers as they exit.
• Assist customers with parking transactions and receiving payments for parking services as assigned.
• Maintain an appropriate flow of vehicle traffic entering and exiting the parking facility.
• Report to work on time and maintain a friendly, helpful, and courteous attitude toward customers and coworkers.
• Drive and park customer automobiles within lots or garages in a safe and prudent manner.

• Complete Customer Damage Reports with customers when needed and, with assistance from the Shift Manager, relay claim information to the Claims Department.
• Promptly notify management of incidents, concerns, or other situations requiring attention.
• Review, understand, and acknowledge company policies and procedures supporting assigned duties when requested.

• Complete minor cleaning or maintenance tasks when requested by management and in accordance with the company’s maintenance checklists.
• Perform other duties as assigned by the Operations Manager.

• High school diploma required.
• One year of related experience required.
• Ability to read and understand instructions and written correspondence.
• Ability to communicate effectively, both verbally and in writing.
• Possession and maintenance of a valid driver’s license.
• Ability to safely operate vehicles with standard or automatic transmissions.
• Ability to maintain a professional, friendly demeanor with employees and parking customers.
• Ability to resolve customer concerns professionally and courteously.

• Background in the service industry preferred but not required.

This position receives…