Product Design Director Acquisitions, Business Cards

We're currently seeking a design leader to head our Growth & Acquisitions Design team for Business Cards & Payments. Business Cards & Payments is on a mission to pave the path for businesses to do more business. From our leading small business credit cards to our next-generation spend management and software solutions, we're building the payment products and software that businesses of every size depend on to grow.

As part of the Experience Design team at Capital One, you will be part of a thriving environment of cross-disciplinary creatives and builders. We champion authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

As head of growth & acquisitions design, you'll lead a talented, cross-disciplinary team that helps small and medium businesses find and adopt the right financial and software solutions for their business. You will collaborate deeply with brand, marketing, product, sales, and engineering teams to shape strategy, deliver products to market and run experiments at scale across platforms that are frequented by over 100+ million users.

This is a break the mold role to stretch beyond a single discipline. The ideal leader will blend sharp business acumen and creative energy to create rich brand experiences, drive product conversion, envision compelling software demos and build AI-powered lead generation tools. You'll need to be on the bleeding edge of how AI is changing the way businesses do business and how they discover, shop and buy products.

• Strategic Impact Drive Growth & Go-to-Market:
  Shape go-to-market strategies for new products across credit cards and software, activating brand presence across multiple channels.
• Experimentation & AI Innovation:
  Drive user research and in-market experimentation, and spearhead generative AI optimization and AI-powered lead generation tools for product discovery.
• Omnichannel Experiences:
  Deliver and iterate on brand, product, and shopping pathways on
• Sales Enablement:
  Partner with sales teams to build compelling demos and tooling that empower both customers and internal sales teams.
• Team Leadership Organization Scaling:
  Lead, mentor, and scale a cross-disciplinary team of 12-15 creatives and builders.
• Cross-Functional Partnership:
  Collaborate deeply with brand, marketing, product, sales, and engineering leaders to align strategy, performance metrics, and roadmaps.

As part of the business experiences design leadership team, you will help inform B2B experiences across Capital One. This includes:

• Activating insights, features and capabilities that can extend across different kinds of business customers and segments.
• Connecting features and capabilities for customers who have a consumer and small business relationship with Capital One.

• Product Design Expertise:
  Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One.
• Leverage a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes.
• Leadership:
  Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions and set the vision and strategic direction for your team in close partnership with your cross-functional partners.
• Human-Centered:
  Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process.
• Business-Focused:
  Demonstrate a mastery of products, processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges.
• Problem-Solving:
  Revels in the art of the possible, driving cross-functional groups in thinking creatively about potential solutions, illuminating potential pitfalls and fostering shared learnings; builds frameworks…