Senior Associate Product Management

Job Identification: 227655

Job Category: Technology

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

This role is based at one of our corporate offices in McLean, VA;
Dallas, TX or Memphis, TN

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate, Product Management, you will bring your technical skills to a hospitality company with an award-winning culture. On the Digital Product Management team, reporting to the Senior Manager Product Management, you will support projects that enhance our digital guest experience, focusing on customer-centric, data-driven usability.

• Contribute to the Hilton Digital roadmap as it relates to portions of the digital property, shop, and book experiences.

• Write top-notch requirements, and work with your delivery pod to build and bring concepts to life for our customers.

• Pinpoint customer needs (owners, Hilton Honors members, guests, partners, and Team Members) to help define and prioritize product features that make the most impact.

• Define the product's success metrics, analyze/present data post-launch, and quickly act on trends.

• Build trusted working relationships across Hilton, including working with engineering, design, data science and analytics, brands, property, policy/regulatory, and market-facing teams.

• Define and present new product concepts to technical and non-technical partners.

• Identify and build new features that improve the digital property experience for guests visiting our website.

• Define and prioritize customer experience features by working with UX, Technology, Marketing, and Analytics.

• Three (3) years of professional work experience in Product, Customer Experience, Technology, or a related field

• Experience writing customer-centric user stories for web or mobile applications

• Experience writing detailed product specs and documentation

• Experience with web analytics tools, such as Adobe reporting suite

• This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, Memphis)

• Travel up to 20%

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience

• Five plus (5+) years of professional work experience in Product, Customer Experience, Technology, or a related field

• Experience using research to help craft a product roadmap

• eCommerce product experience

• Experience in the hospitality, travel, or transportation industry

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Cr…