Senior Training Specialist

*** Per end client requirements, all candidates must be US Citizen or Green Card Holders.

*** This role is not open to C2C candidates or third-party vendors.

Capstone IT is helping our client to hire Senior Training Lead to support organizational change management (OCM) and technology modernization initiatives, primarily within Health and Human Services (HHS) programs.

This role is responsible for developing and delivering training programs that prepare users for new systems, processes, and operational changes. The ideal candidate has experience with public-sector system implementations, instructional design, and training delivery.

• HHS System Implementation
  
  Experience:
  
  Experience supporting government eligibility, benefits, childcare, case management, or related HHS systems.
• Instructional Design & Curriculum Development: Experience conducting training needs assessments, developing role-based curricula, and creating instructional materials.
• Training Delivery & Facilitation: Experience delivering instructor-led, virtual, and train-the-trainer programs using adult learning principles.
• Organizational Change Management (OCM): Experience supporting technology modernization, end-user adoption, implementation readiness, and go-live activities.

• Develop and execute training plans aligned with project timelines, implementation milestones, and OCM strategies.
• Conduct training needs assessments to identify learning objectives, knowledge gaps, and impacted user groups.
• Design role-based curricula and instructional materials, including facilitator guides, presentations, e-learning modules, system demonstrations, and job aids.
• Translate complex system functionality, business processes, policies, and regulatory requirements into practical training content.
• Facilitate instructor-led, virtual, and train-the-trainer sessions using adult learning principles.
• Collaborate with project managers, business analysts, technical teams, and subject matter experts to develop and validate training materials.
• Coordinate training schedules, resources, communications, and logistics across multiple projects.
• Utilize Learning Management Systems (LMS) to track participation, completion, learner feedback, and training effectiveness.
• Support implementation readiness, go-live activities, post-implementation training, and knowledge transfer.
• Monitor training progress, maintain documentation, and communicate risks and status updates to project leadership.

• Experience supporting Health and Human Services (HHS) system implementations, including eligibility, benefits, childcare, case management, or related public-sector programs.
• Experience with state, local, or federal government technology modernization initiatives.
• Strong background in instructional design, curriculum development, adult learning principles, and training facilitation.
• Experience delivering instructor-led, virtual, self-paced, and train-the-trainer programs.
• Proficiency with Learning Management Systems (LMS) and e-learning development tools.
• Experience supporting organizational change management, system implementations, and end-user adoption.
• Proficiency with Microsoft 365, Teams, SharePoint, PowerPoint, and Excel.
• Strong communication, stakeholder management, and organizational skills.

• Experience leading training initiatives for large-scale government technology implementations.
• Experience with Articulate 360, Storyline, Rise, Adobe Captivate, or similar instructional design tools.

Capstone Consulting is an EEO employer.

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