Senior Agency Closing Officer

Senior Agency Closing Officer

The Senior Agency Closing Officer will have a keen understanding of Agency requirements as it relates to closing loans, and a good understanding of crossover relationships between Originations, Underwriting, Closing, Servicing and Asset Management. Responsible to operate with autonomy and limited supervision in performing activities related to overseeing and managing the operational aspects of Fannie Mae and Freddie Mac multifamily mortgage loan closings.

Able to analyze issues and process information for sound decision making. Must be able to handle the pressure of a busy mortgage finance company and independently meet strict corporate and GSE regulatory deadlines while maintaining a high quality of service. Must have superior customer service skills, be detail oriented and self‑motivated.

• Maintain close communication with customers, originators, third party vendors and underwriters to ensure proper and timely settlement.
• Guide deal team (Analyst and Coordinator) through transaction specific matters for timely and accurate completion.
• Advanced communication skills to express thoughts on complex matters to ensure an accurate understanding is received resulting in positive collaboration.
• Send clearly stated written requests or clear and concise verbal communications with customers, attorneys and other third parties to obtain additional information as needed.
• Independently comprehend and assess new information received regarding investor and underwriting guidelines, and able to offer input as to handling of such information company policies, processing procedures, etc.
• Independently troubleshoot inconsistent information to ensure accurate information is utilized.
• Ability to independently analyze complex information in order to perform real estate tax and insurance escrow analysis for closing.
• Review title requirements for state specific mortgage attachments and /or state mortgage tax requirements.
• Collaborate closely with Underwriting and Legal to work through transaction specific issues and be able to independently think through and offer solutions when problems arise.
• Work with insurance analyst to ensure borrower obtains required insurance coverage (casualty, liability, flood, wind, etc.)
• Meticulous with work product review to spot incorrect information in work product.
• Gather and prepare information for completion of closing documents including 3rd party fees, payoffs and subordinations.
• Verify underwriting and funding conditions are signed off prior to settlement.
• Confirm loan information in all bank and GSE delivery systems/portals are accurate.
• Review and work with closing counsel in the preparation and delivery of closing documents.
• Review final settlement statement and Disbursement Ledger for accuracy and compliance, including the verification of seller and lender credits, funds on deposit, and payoff of debt (if applicable).
• Follow up with closing/escrow agent to verify settlement of loan, disbursement of funds and advise of any problems or concerns.
• Meet established productivity levels and turnaround times as set by Manager and be able to effectively communicate reasoning when expectations need to be revised.
• Sharp understanding of Agency requirements and Closing process to ensure a high level of Quality Control.

• Bachelor’s degree or Military experience
• At least 4 years of Agency Commercial Mortgage Loan Closing experience

• 5+ years of Agency Commercial Mortgage Loan Closing experience
• 5+ years of Salesforce experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $154,600 - $176,400 for Agency Loan Admin Supervisor II

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