Agency Closing Officer

Agency Closing Officer

The Agency Closing Officer will be responsible to operate under limited supervision in performing activities related to overseeing and managing the operational aspects of Fannie Mae and Freddie Mac multifamily mortgage loan closings. Must be able to handle the pressure of a busy mortgage finance company and meet strict corporate and GSE regulatory deadlines while maintaining a high quality of service.

Must have superior customer service skills, be detail oriented and self‑motivated.

• Maintain close communication with customers, originators, third party vendors and underwriters to ensure proper and timely settlement.
• Send written requests or make phone calls to customers, attorneys and other third parties to obtain additional information as required.
• Review and apply new information received regarding investor and underwriting guidelines, company policies, processing procedures, etc.
• Verify underwriting and funding conditions are signed off prior to settlement.
• Perform real estate tax and insurance escrow analysis for closing.
• Review title requirements for state specific mortgage attachments and/or state mortgage tax requirements.
• Work with insurance analyst to ensure borrower obtains required insurance coverage (casualty, liability, flood, wind, etc.).
• Gather and prepare information for completion of closing documents including 3rd party fees, payoffs and subordinations.
• Confirm loan information in all bank and GSE delivery systems/portals is accurate.
• Review and work with closing counsel in the preparation and delivery of closing documents.
• Review final settlement statement and Disbursement Ledger for accuracy and compliance, including the verification of seller and lender credits, funds on deposit, and payoff of debt (if applicable).
• Follow up with closing/escrow agent to verify settlement of loan, disbursement of funds and advise of any problems or concerns.
• Meet established productivity levels and turnaround times as set by Manager.

• Bachelor’s degree or Military experience
• At least 3 years of Agency Commercial Mortgage Loan Closing experience

• 4+ years of Agency Commercial Mortgage Loan Closing experience
• 4+ years of experience in Salesforce

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $126,700 - $144,600 for Agency Loan Admin Supervisor I

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New…