Business Operations Specialist

Title: Quality Control Analyst – Mortgage / Underwriting

Seeking a Quality Control professional with 3+ years of experience and strong mortgage underwriting and credit risk expertise. This role blends business-side underwriting knowledge with technical and documentation skills
, supporting Quality Control teams through process documentation, SharePoint management, and cross-functional collaboration.

• Create and maintain Quality Control documentation (procedures, job aids, tools)
• Manage and organize SharePoint sites for QC teams
• Analyze data and business processes to resolve issues of varying complexity
• Coordinate and facilitate knowledge-sharing sessions with SMEs and stakeholders
• Capture meeting notes, action items, and ensure follow-through

• 3+ years of experience in mortgage underwriting, QC, or credit risk
• Strong understanding of mortgage systems, data, and end-to-end processes
• Hands-on experience with Share Point and documentation management
• Excellent written and verbal communication skills
• Strong analytical, problem-solving, and critical-thinking abilities
• Ability to work independently
  , manage multiple priorities, and meet deadlines
• Experience with process mapping and continuous improvement preferred

We are an Equal Opportunity Employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status. We value diverse perspectives and actively seek to create an inclusive environment that celebrates the unique qualities of all employees.