Patient Service Coordinator

Be among the first 25 applicants

Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments, registers patients, collects co-payments, processes Time-of-Service (TOS) payments, updates demographic and insurance information, and provides patients with follow-up appointments and requisitions for tests.

• Contributes to the achievement of established department goals and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
• Manages the intake of patients into the practice: screens for emergent conditions, registers, verifies insurance, and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care, posts TOS payments, reviews all encounter forms, and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.
• Schedules appointments, including follow‑up and referral appointments. Completes requisitions for tests as applicable.
• Answers the telephone in accordance with the policy and service expectations, provides telephone triage, disseminates messages appropriately, and prioritizes calls in a timely manner.
• Prepares updates and copies forms, reports, and records on a routine basis; scans, imports, and indexes regularly to maintain accurate patient records.
• Contacts patients regarding missed appointments; monitors and tracks no‑shows and enters data into the system.
• Performs check‑out procedures by inputting patient charges and verifying patient demographic and insurance information, ensuring charges are entered in a timely manner in accordance with departmental procedures.
• Supports organization initiatives related to new technology, clinical programs, and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
• Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other team members. Interacts effectively with colleagues, medical providers, and others to communicate essential information and to ensure a high level of patient experience.
• Takes personal responsibility for the neat appearance of the work location, including front‑office reception area, break room, and other assigned areas, ensuring each area represents Med Star Health positively.
• Participates in meetings and on committees as needed or assigned.
• Adheres to Med Star's high reliability organization (HRO) principles and embodies Just Culture standards.
• Participates in multidisciplinary quality and service improvement teams.

• High School Diploma or GED required.
• One year of relevant education may be substituted for one year of required work experience.

• Less than 1 year or 6 months‑1 year experience providing high quality customer service, preferably in a health care setting. Preference given to candidates with experience using computerized schedules, registration systems, and electronic records.
• Working knowledge of IDX/GE Centricity business preferred.

• CPR - Cardiac Pulmonary Resuscitation Med Star Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 days required.
• Additional unit/specialty certifications may vary by department or business unit.

• Excellent interpersonal communication and customer service skills and good telephone etiquette.
• Requires knowledge of medical terminology and effective oral and written communication skills.
• Must possess the ability to perform in a high‑pressure environment, organize and prioritize work, and handle a variety of individuals while supporting and monitoring multiple medical providers’ needs.

USD $18.70 – $32.72 per hour.

Not Applicable

Full‑time

Health Care Provider

Hospitals and Health Care

Location:

Washington, DC Salary range: $32,281.60 – $53,809.60