Customer Service Representative

Customer Service Representative – McLean Dermatology and Skincare Center

We are looking for a customer service representative to join our administrative team. Our administrative team is a key part of creating a warm and inviting atmosphere for our patients and providing excellent care.

This position is for full‑time on‑site employment in our McLean, Virginia office. It can also be part‑time or full‑time with some Saturdays, and requires a one‑year commitment.

• Answer telephone calls on a multi‑line telephone system
• Schedule appointments in a cloud‑based scheduling system
• Check patients in before medical visits (insurance data entry)
• Perform transactions for products, copays, co‑insurance payments, and services
• Take detailed messages from patients in electronic health records
• Update medical records with insurance and demographic information
• Perform miscellaneous administrative tasks (faxing, scanning, etc.)
• Manage the schedule of four healthcare providers, medical assistants, and spa staff

• Bachelor’s degree from a four‑year university
• Interest in the medical field and healthcare business process
• Passion for skincare and patient care
• Positive attitude and ability to work as part of a team
• Strong time management and communication skills
• Experience with Mod Med preferred

• Health, Vision, and Dental Insurance
• Retirement – 401(k) with match
• PTO and Holiday Leave
• Virtual resources for fitness and mindfulness
• Generous product discounts and complimentary cosmetic services

McLean Dermatology and Skincare Center is a cutting‑edge, privately‑owned dermatology practice located in McLean, Virginia. Our providers specialize in adult and pediatric dermatology, skin cancer surgery, and cosmetic dermatology.

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