Front Desk Agent- DoubleTree Hilton Mclean Tysons

FT Front Desk Agent
- Double Tree by Hilton Mclean Tysons, Weekly Pay

Join to apply for the FT Front Desk Agent
- Double Tree by Hilton Mclean Tysons, Weekly Pay role at

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F. Saul Company Hospitality Group.

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F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt.

These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! At the Double Tree by Hilton McLean Tysons, we are always looking for talented individuals with a passion for hospitality to join our dedicated team! Our culture reflects our greatest asset: our team members. We are proud to cultivate a culture of unlimited career opportunities, job enrichment, and a supportive working environment.

We also offer benefits that help our team members thrive both personally and professionally such as premium healthcare insurance, 401(k) plan with company match, paid time off, hotel discounts, education reimbursement, and many more! We invite you to build your career with us. A bright and exciting future awaits you! We are currently hiring for a Front Office Agent.

• Guest Service:
  Anticipate and respond to guests in a friendly and positive manner, process check-ins and check-outs, verify billing, create reservations, and process special requests. Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Work as a team player in meeting guests needs, and actively contribute to the efforts of other departments when necessary.
  
  Understand and follow the guest service recovery program.
• Financial Results and Cost Control:
  Follow proper selling techniques and ensure strategies are utilized to maximize room revenues. Monitor room availability, follow restrictions, and all booking policies and procedures. Drive sales and maximize revenue by up-selling rooms and amenities. Follow procedures when handling cash and processing financial transactions. Be responsible for proper use of all equipment and adhere to cost controls to reduce expenses and waste.
• Self/Workload Management:
  Produce the required volume of work by planning, organizing, and prioritizing work duties. Adhere to general work rules and department procedures. Attend all required department and hotel meetings.
• Safety/
  
  Risk Management:
  
  Maintain a clean and safe work area in compliance with regulations. Follow all procedures for guest/team member incidents and be knowledgeable of hotel emergency procedures.

• High school diploma or GED required.
• 1+ years prior guest service experience required, preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused, and the ability to perform job duties in a fast paced environment.
• Ability to lift, push and pull up to 75 pounds on an occasional basis.

EEO AA M/F/Vet/Disabled.

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F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

• Entry level

• Full-time

• Management and Manufacturing
• Hospitality