Front Office Supervisor - Hilton McLean at Tysons Corner

Front Office Supervisor – Hilton McLean at Tysons Corner

The iconic Hilton McLean Tysons Corner is seeking a passionate Front Office Supervisor to join their team. Located in the heart of Fairfax County’s business district, this AAA Four‑Diamond hotel features a three‑meal restaurant, bar/lounge, and in‑room dining with seasonal, farm‑to‑table menus.

Seeking a dedicated, hands‑on leader to oversee a team of 7 team members. The ideal candidate will bring strong hotel management experience, ideally from a 250+ room property, and will be able to coach, mentor, and lead with integrity and hospitality.

• Access to your pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee Stock Purchase Program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education: access to a wide variety of educational credentials (e.g., college degrees, high‑school completion, English‑language learning, digital literacy, professional certificates)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• Oversee front desk operations
• Provide guest service, guidance, and leadership to ensure consistent customer service
• Assign and instruct team members in the details of work
• Monitor lobby traffic to adjust staffing accordingly
• Resolve customer complaints
• Train, supervise, schedule, and evaluate staff

• Hospitality – Passionate about delivering exceptional guest experiences
• Integrity – Always do the right thing
• Leadership – Lead in industry and community
• Teamwork – Collaborate across all functions
• Ownership – Own actions and decisions
• Urgency – Operate with a sense of urgency and discipline
• Key Attributes: quality, productivity, dependability, customer focus, adaptability

Work Location:

Hilton McLean at Tysons Corner

Schedule:

Full‑time
Brand:
Hilton Hotels & Resorts
Job Family:
Guest Services, Operations, and Front Office

Seniority Level: Mid‑Senior Level

Employment Type:

Full‑time
Job Function:
Other
Industries:
Hospitality

Open full availability, with flexibility for AM, PM, and overnight shifts as needed; holidays and weekends required. Pay: $27 per hour plus incentives.

Strong background in hotel management at a 250+ room property. Prior Hilton and OnQ experience preferred.

Hilton is an equal opportunity employer and welcomes diversity in the workplace.