Director of Front Office - Hilton McLean

Director of Front Office - Hilton Mc Lean

The Hilton McLean is currently hiring a Director of Front Office! This role is responsible for directing and administering all Front Office operations to deliver outstanding guest service and financial profitability.

• Direct and administer all Front Office operations including guest service, registration, room inventory, product quality, cost control, budgeting, policy implementation, and meeting facilitation.
• Monitor and develop team member performance with supervision, professional development, scheduling, counseling, evaluations, and recognition.
• Monitor and assess service and satisfaction trends, evaluate and address issues, and implement improvements.
• Initiate and implement marketing and upselling techniques to promote hotel services and maximize occupancy and revenue.
• Implement and monitor all corporate marketing programs.
• Ensure team members remain knowledgeable about hotel products, services, events, pricing, policies, and local area.
• Run and complete daily reports, analyze data, and make data‑based decisions.
• Resolve guest issues and concerns to satisfaction.
• Recruit, interview, and train team members.

Hilton’s core values:

• Hospitality – Deliver exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Lead in the industry and community.
• Teamwork – Work effectively with others.
• Ownership – Own decisions and actions.
• Now – Operate with urgency and discipline.

Key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

• Access to pay through Daily Pay
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee Stock Purchase Program (ESPP) – 15% discount
• Debt‑free education options
• Career growth and development
• Team Member Resource Groups

Work Details:

Location:

Hilton McLean at Tysons Corner

Schedule:

Full‑time
Brand:
Hilton Hotels & Resorts
Job Category:
Guest Services, Operations, and Front Office