Professional Services Analyst

Overview

Medallia is the pioneer and market leader in Experience Management. Our award‑winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day.

The strength of our global workforce is the most significant contributor to our success.

We believe:
Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

As a Professional Services Analyst you will partner with senior decision makers at some of Medallia’s largest clients on a mission‑critical task—helping them improve in the eyes of their customers. You will work with cutting‑edge technology, tackle real business problems, and gain exposure to software implementation and servicing to enhance a huge enterprise’s customer experience. You will develop your customer‑first mindset, learn about positioning compelling product features to customers, and manage our product delivery against customer needs.

• Collect customer requirements and create technical specifications.
• Configure the Medallia platform to meet customer requirements.
• Support quality assurance, client UAT, and launch processes.
• Provide support in client meetings by leveraging in‑depth knowledge of Medallia’s platform capabilities.
• Partner with client teams to resolve technical issues and inquiries.

• 1+ years of experience successfully managing and retaining clients while leveraging software.
• Bachelor’s degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self‑guided learning.

• Exposure to common web technologies (JavaScript, XML, HTML, CSS) and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.).
• Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).
• Bachelor’s degree in a quantitative/analytical field such as engineering, computer science, statistics, or economics.
• Ability to work independently on low to medium complexity assignments.
• Passion for helping clients; empathy for their challenges, and ability to build relationships and effectively communicate with client stakeholders.
• Ability to understand, synthesize, and translate business problems and technical concepts.
• Growth‑minded; desire for continuous learning and proactively driving initiatives for improvement.
• Thrives in a high‑growth, fast‑paced environment.
• Ability to obtain a U.S. Government Security Clearance.

The annual base salary range for this position is $56,000–$84,000. Medallia is committed to equal pay and transparency. Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short‑term and long‑term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable status protected by state or local law.

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