Senior Platform Analyst

Overview

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Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

• Act as customer’s primary contact/advisor regarding technology solutions, features, and functionality
• Maintain strong advisory relationship with key customer contacts in positions that can significantly impact adoption
• Monitor user adoption and system usage, recommend strategies to increase usage/adoption, and maintain customer’s account configuration as part of overall system administrator duties
• Ensure that compliance guidelines, privacy policies, and branding guidelines are met
• Consult on business processes and best practices related to enterprise meetings management technology
• Create and analyze cross-meeting reporting to provide recommendations for changes that can be made to support customer objectives
• Design, coordinate, and conduct user training on customer’s meetings and events program as it relates to Cvent technology
• Manage users and system access to customer’s account
• Onboard new users
• Maintain documentation related to customer’s business process
• Troubleshoot, track, and elevate issues as needed
• Maintain a clear project task list, sharing progress with the customer on a regular basis
• Act as customer’s advocate within Cvent’s management and technology groups by managing activities and liaising between the customer and the various Cvent departments including Technology, Sales, and Client Services
• Share customer insights and updates regularly with the account team
• Demonstrate success leveraging AI tools to drive automation and efficiencies
• Work flexible hours to support a global account / team (this may sometimes include other work outside the standard workday or on weekends or conference calls)
• Up to 20% travel
• Hybrid work schedule
• Other duties as assigned

• Minimum 5 years work experience, with 2 or more in the event technology space
• Cvent System Administrator and Cvent Event Management Advanced certifications required. Cvent Attendee Hub and Cvent Venue Sourcing certifications preferred.
• Financial services background is preferred
• Quick learner, with a positive attitude and ability to work well within a team
• Excellent communication skills with a proven ability to build and maintain relationships
• Must be articulate, organized, detail-oriented and can multi-task
• Strong sense of accountability; resourcefulness in identifying a problem or process improvement and following through to implement
• High personal integrity
• Proficiency with MS Office suite of products (PowerPoint, Word, Outlook, Excel)
• University Degree or equivalent corporate experience

The estimated base salary range for new hires into this role is $75,000–$90,000 annually plus bonus depending on factors such as job‑related knowledge, relevant experience, and location. We also offer a competitive benefits package.

We are not able to offer sponsorship for this position.