Application Support Engineer

Pacific Time Zone Working Hours (9am - 6pm PT)

Work hours are set to Pacific Time, from 9:00 a.m. to 6:00 p.m., Monday through Friday.

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. Cvent’s strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, take risks, and make decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI‑augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI‑powered collaboration, we’d love to meet you.

Do you have a passion for technology? Do you enjoy solving real world problems? Do you have a helpful and inquisitive mindset? If you answered yes to all three questions, then keep reading!

• Provide top‑tier software support for Cvent’s product offerings to our customer service team and clients. This role is not customer facing; assist operations and development teams with debugging software issues.
• Query databases to generate and analyze data for reporting and troubleshooting purposes.
• Work with our sales engineering team to ensure the successful operation of our partner and client integrations.
• Work with multiple teams to find, analyze, and resolve client issues.
• Troubleshoot and maintain frontend and backend systems.
• Monitor, document, and report system and performance issues.
• Facilitate communication between technology teams and other departments on issue status and resolution.
• Supply in‑depth technical and business product knowledge to multiple teams.
• Weekend on‑call support on a rotational basis is required for this position.

Do not worry if you do not know all the specific technologies listed below! Our training program lasts 3‑4 weeks and will help bring you up‑to‑speed on both our products and the technologies they use.

• BS in Computer Science, Information Systems or equivalent major with strong academic performance
• Excellent problem‑solving and analytical skills.
• Understanding of relational databases and how to query data using SQL.
• Working knowledge of HTML/CSS.
• Understanding of the Software Development Life Cycle.
• Solid knowledge of at least one object‑oriented programming language.
• Outstanding oral and written communication skills.
• Ability to convey technical information to a general audience.
• Aptitude for learning new technologies.
• Zealous attention to detail.

• Monitoring tools:
  New Relic, Splunk, Datadog.
• Hosting:
  Amazon Web Services.
• Programming:
  Java, C#, .NET, Node.js.
• Open source and No
  
  SQL database technologies:
  Couchbase, Elasticsearch, Rabbit
  
  MQ.
• APIs: SOAP or REST based.
• Build & deploy technologies:
  Docker and Jenkins.
• Version control:
  Git.

The estimated base salary range for new hires into this role is $85‑$120k+ annually + bonus depending on factors such as job‑related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found here.

We are not able to offer sponsorship for this position.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industry: Software Development

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