Knowledge Manager, IT​/Tech

Knowledge Manager

Job :  | Category:
System Engineering |

Location:

US-VA-Mc Lean

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

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DMI, LLC is seeking a Knowledge Manager to join us. The Knowledge Manager leads other subject matter experts of the IT team for specific customers, evaluates design and architecture issues, increases integration of services delivered, and researches current market technologies to design cost-effective solutions that meet current and foreseeable customer requirements.

• Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
• Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
• Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge-centered support, and resolution time frames.
• Drives product supportability.
• Coordinates customer service activities with other internal functions.
• Maintains customer databases.

• Education: Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
• Certification: ITIL.
• Security+ or equivalent: Required.
• Experience: 8+ years.
• Min Citizenship Status
  
  Required:
  
  Must be a U.S. Citizen.
• Physical Requirements: No physical requirement needed for this position.
• Location: McLean, Virginia.
• #LI-JL1

• Convenience/Concierge: Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development: Annual performance management, continuing education, tuition assistance, internal job opportunities, and career enrichment and advancement to help each employee with professional and personal development.
• Financial: Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability.
• Recognition: Great achievements are not unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
• Wellness: Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Not ready to apply? Connect with us for general consideration.