PC Technician III for Service and Delivery

Service & Delivery Technician III

McLean, VA

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

$2000 Signing Bonus

As a Service & Delivery Technician III, you will be supporting our retail stores & backstage facilities in McLean VA. You will repair devices such as Self‑Checkout’s, counter scales, check stand scales, point‑of‑sale printers, Lexmark printers, iPads, eCommerce picking devices and desktops/laptops. You will also assist with deploying new & replacement hardware into the field and visit stores to address open IT issues on‑site and support facilities remotely where possible.

• Support standard hardware platforms and systems installed throughout Safeway plants, distribution centers, district offices and retail locations.
• Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi‑function printers, scales, iPads, eCommerce picking devices, self‑checkout & point‑of‑sale equipment.
• Provide network and remote connectivity (hardware/software) support.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Interface with all Corporate IT groups for on‑site support and technology resolutions.
• Adhere to repair standards and service levels established.

• High school graduate, AA/AS/BA/BS degree preferred or 3+ years’ technical/training/hardware certifications preferred.
• Information Technology project implementation exposure with 5+ years’ technical systems and 2+ years of technical support experience preferred.
• 2+ years retail business experience preferred.
• 2+ years’ experience with retail store systems, technology systems and hardware preferred.
• 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
• Excellent telephone, customer service and problem‑solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).
• Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
• iOS and Android knowledge.
• Self‑checkout experience is preferred.
• Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
• Understanding of how hardware/software systems inter‑relate.
• Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
• Must have a good, safe driving record. Must have a vehicle.
• Solid mechanical skills.
• Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity.
• Strong sense of urgency, business ethics, dependability and follow through.

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a company wide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

A copy of the full job description can be made available to you.