Senior Manager, Product Designer - Software

Senior Manager, Product Designer - Capital One Software

We’re currently seeking a Senior Manager, Product Designer to join the Capital One Software Experience Design team supporting our digital experiences & site team.

We are at the forefront of shaping the digital landscape for Capital One Software, and we’re looking for a lead designer to join our Software website team. As a partner to the Director of Product, this is a foundational role focused on the discovery and delivery of a compelling, best‑in‑class B2B digital experience. We’re seeking someone who is obsessed with usability, customer empathy, and funnel optimization.

A primary focus will be optimizing key user flows to improve task completion and customer satisfaction while building a content‑rich experience that elevates discoverability through search and AI channels. You will have a direct hand in shaping the website into a high‑impact, performance‑driven platform that aligns with brand, sales, and growth objectives.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

As a Senior Manager Product Designer, you’ll combine your craft expertise, influence & strategic thinking with an understanding of our customers and the business. You’ll co‑create innovative solutions to complex problems, drive product strategy and contribute to a thriving team culture of high‑performing designers.

• Product Design Expertise: Leverage established product design expertise and skills across interaction, visual and service design to elevate the quality and maturity of the design practice at Capital One; in collaboration with cross‑functional partners, help to oversee and optimise the use of appropriate tools, platforms, frameworks and design systems and work with teams to develop artifacts that may include vision stories, journey maps, blueprints, high‑fidelity designs and prototypes.
• Mentorship: Advance the craft of design at Capital One by leading, mentoring and consulting with others, providing expertise that matures the design discipline, builds our culture and enables work to move forward efficiently.
• Strategic Influence: Shape product direction and outcomes by leveraging deep content design expertise, user insights, and an understanding of the business. Drive alignment across product, tech and business partners, ensuring user needs are central to our overall strategy and enabling bold, innovative solutions to complex problems.
• Human‑Centered: Advocate for human‑centered methodologies that align customer needs and business goals by applying data, research insights, design expertise and a mature perspective to problem‑solving across the portfolio.
• Business‑Focused: Demonstrate strong knowledge of products, processes, customers, competitors and broader market trends and use that knowledge to shape how Design should engage (i.e., actively managing the portfolio, pivoting, redirecting and broadening and narrowing scope, as needed).
• Problem‑Solving: Own the problem‑solving approach (issue, impact, resolution) and apply good judgement when exploring alternatives and balancing competing interests or priorities, leveraging leadership for input and alignment. Bring exceptional creativity to exploring a solution space.
• Collaboration: Engage partner expertise and perspectives from across the organization to support workstream projects and identify the people needed to move the work forward, embracing compromise to solve strategic challenges and deliver the best results.
• Communication: Present work across levels and job functions, modelling a strategic human‑centered…