Senior ServiceNow Developer

At Credence, we support our clients' mission‑critical needs, powered by technology. We provide cutting‑edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for warfighters and secure our nation for a better future. We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc.

5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

$/yr - $/yr

We are seeking a highly skilled and experienced Senior Service Now Developer to join our team. In this role, you will play a crucial part in designing, developing, and implementing robust Service Now solutions that optimize business processes and enhance user experience. You will be instrumental in leveraging the full power of the Service Now platform with a particular focus on ITSM, CSM, UI Builder/Now Framework, SPM, and developing custom scoped applications.

• Lead the design, development, configuration, and implementation of complex Service Now solutions ensuring adherence to best practices and architectural standards
• Work extensively with Service Now ITSM (Incident, Problem, Change, Request, Knowledge Management) and Customer Service Management (CSM) modules including configuration, customization, and integration
• Utilize the UI Builder Now Framework to create intuitive, user‑friendly, and highly customizable portal experiences and work spaces
• Develop and maintain custom scoped applications from concept to deployment, ensuring scalability, security, and performance
• Build integrations between Service Now and other enterprise systems using REST, SOAP, and other integration methods
• Design, develop, and implement solutions within Service Now Strategic Portfolio Management (SPM) to support project, demand, and portfolio management processes
• Refine vague user stories into actionable development features that align with business objectives and Service Now best practices
• Conduct thorough testing, debugging, and troubleshooting of Service Now applications to ensure optimal performance and reliability
• Provide technical leadership, mentorship, and guidance to junior developers and team members
• Collaborate closely with business analysts, solution architects, and stakeholders to gather requirements, understand business needs, define scope, and translate these inputs into a Service Now application
• Stay current with the latest Service Now features, releases, and industry trends and proactively recommend and implement innovative solutions
• Create and maintain comprehensive technical documentation including design specifications, development guides, and test plans
• Participate in code reviews, ensuring code quality, security, and maintainability

• Must possess IT‑II / Tier 3 / NACLC / ANACI / Moderate Risk eligibility or have a current Tier 3 or equivalent investigation
• Bachelor's degree in Computer Science, Information Technology, Business, or a related field
• 5+ years of extensive experience as a Service Now Developer with a proven track record of successful implementations and customizations
• Expertise in Service Now Modules such as ITSM, GRC, and SPM including significant experience with configuration, workflow design, and process automation as well as with App Engine and Scoped Apps
• Strong hands‑on experience with Service Now including case management and customer service processes
• Deep understanding of UI Builder Now Framework with demonstrated experience in building custom pages, components, and experiences
• Demonstrable experience in developing and deploying custom scoped applications on the Service Now platform
• Familiarity with or direct experience in Service Now Strategic Portfolio Management (SPM) including Demand Management, Project Portfolio Management (PPM), and Resource Management
• Expert‑level knowledge of JavaScript, Glide Record, Glide Form, Angular
  
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