User-Centered Technical Writer

Join the User-Centered Technical Writer role at Steampunk, Inc. in McLean, VA.

• Partner with designers, developers, and subject matter experts to understand user needs and transform technical concepts into approachable language.
• Create and maintain user-facing content such as help center articles, onboarding guides, FAQs, and in-app copy that guide users through digital services.
• Analyze user journeys and feedback to identify where content can reduce confusion, improve task completion, or build confidence.
• Develop and maintain content standards, plain‑language guidelines, and voice/tone documentation to ensure a consistent, inclusive experience.
• Structure information logically so users can easily find what they need, when they need it.
• Continuously update and improve content to reflect evolving user needs, technologies, and policies.
• Collaborate with UX researchers to test content comprehension and usability.
• Ensure all documentation aligns with accessibility (Section 508) and government plain‑language best practices.

• Bachelor’s degree and 3+ years of relevant writing or content design experience.
• Exceptional writing, editing, and information‑architecture skills with a sharp eye for detail.
• Deep empathy for users and the ability to translate technical topics into clear, relatable language.
• Experience creating content for digital products, software, or online services.
• Familiarity with human‑centered design principles and agile development environments.
• Ability to work independently, manage multiple projects, and meet deadlines.
• Bonus: experience collaborating with developers working in Ruby on Rails or similar frameworks.

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $90,000 to $130,000. Annual salary is just one aspect of Steampunk’s total compensation package. Learn more about additional Steampunk benefits here.

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E‑Verify program.