Application Support Analyst

Overview

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results.

Appian is hiring an Application Support Engineer to support and maintain the business applications built on our platform. In this role, you’ll learn how Appian software drives process automation across areas like CRM and HR, while helping teams across the company get the most out of their tools. You’ll be part of a team that solves problems, supports developers, and keeps systems running smoothly.

This role is based at our headquarters in McLean, Virginia. Employees hired for this position are expected to be in the office 5 days a week to foster collaboration and ensure we continue to thrive through shared ideas and teamwork.

• Investigate issues and support requests from end users, provide fixes or workarounds, and track root causes
• Take the lead on production issues, coordinating with teams to restore service quickly
• Perform routine maintenance to keep applications stable and efficient
• Refresh sandbox environments and run post-refresh checks
• Assist in testing during deployments and report defects
• Use SQL and spreadsheets to analyze data and make corrections
• Partner with developers during handoffs and help gather requirements for production requests
• Keep documentation up to date and suggest ways to improve operations
• Share feedback with Engineering and take part in usability testing for new features

• At least 1 year of experience in enterprise application support or a related field
• A bachelors degree in a technical field
• An interest in technology and how systems support business processes
• Strong communication skills and the confidence to share your perspective
• Problem-solving ability and comfort working through change and uncertainty

• Experience supporting Appian applications
• Familiarity with Agile practices
• Experience with relational databases (MySQL, Postgres, or similar) and writing advanced queries
• Knowledge of enterprise systems like CRM, HRIS, or ERP

• Training and Development: onboarding with department-specific training, mentorship, and programs for new hires
• Growth Opportunities: leadership programs, Appian University training, skills-based training, and tuition reimbursement
• Community: inclusive culture with employee-led affinity groups to build networks and support initiatives

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform helps design, automate, and optimize complex processes to improve workflows, unify data, and enhance customer experiences. For more information, visit

Appian is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

Appian provides reasonable accommodations to applicants in accordance with applicable laws. If you need a reasonable accommodation, please contact us by email at Reason Only inquiries regarding accommodations will be responded to from this address.

Interested in building your career at Appian? Opportunities and statements related to inclusion and compliance are provided in this job description and during the hiring process.