Solution Consultant - HCM

Solution Consultant – HCM

Join to apply for the Solution Consultant – HCM role at Workday

We are a leading AI platform, focusing on shaping the future of work. Join an exciting team charting a new path where you will be a leading advocate for customer loyalty. This involves supporting proactive engagements to accelerate product adoption & optimization, strengthening relationships to improve overall customer health, driving revenue retention and building future product pipeline.

We are seeking a passionate and driven Solution Consultant to join our HCM Customer Engagement & Renewals team. You will serve as a trusted advisor to existing customers, helping them improve the value of their investment in Workday’s products.

• Drive Product Adoption:
  Conduct product demonstrations and workshops to showcase the value and benefits of underutilized products to drive increased feature adoption.
• Identify and address any roadblocks hindering product adoption.
• Work with CX and Services to develop tailored adoption plans to guide customers through successful deployment.
• Build Customer Relationships:
  Establish and maintain strong relationships with key customer team members.
• Serve as a trusted advisor, providing guidance and support on product-related inquiries and innovation.
• Understand customer needs and challenges to recommend relevant solutions.
• Gather customer feedback and share insights with product development teams.
• Identify Product Expansion & Value Realization Opportunities:
  Analyze customer data and usage patterns to find opportunities for upselling and cross-selling.
• May collaborate with Sales teams & Solution Consulting teams to develop product expansion strategies.
• Stay informed about new product releases and features to identify potential use cases for existing customers.
• Ability to travel up to 50% across the US.

• 5+ years of Workday Solution Consulting Experience or Product Experience in a customer-facing role.
• 5+ years of Workday product knowledge across the HCM suite.

• Customer Focus: A passion for customer success and a strong commitment to delivering exceptional service.
• Communication
  
  Skills:
  
  Excellent written and verbal communication skills.
• Discovery
  
  Skills:
  
  Experience in leading open-ended conversations to uncover opportunities.
• Presentation
  
  Skills:
  
  Confident and engaging presentation style.
• Problem-Solving
  
  Skills:
  
  Strong analytical and problem-solving skills.
• Collaboration:
  
  Ability to work effectively with cross-functional teams.
• Industry: Understanding of industry best practices and trends.
• Customer Success:
  Familiarity with existing Workday Success Plans and other CX motions.

The Final date to receive applications for this role is the same as the posting end date stated. 12/31/2025

Primary

Location:

Office
Base Pay Range: $126,000 USD – $189,000 USD
Additional US Location(s) Base Pay Range: $126,000 USD – $189,000 USD
If performed in Colorado, the pay range for this job is $126,000 USD – $189,000 USD.

Workday combines in-person and remote. You will spend at least half (50%) of your time each quarter in the office or in the field.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job kday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.